Account Manager

Build the world's fastest Identity and Checkout products

Company Mission

Our mission is to make buying online faster, safer and easier for everyone. Fast Login and Fast Checkout enable a one-click sign-in and purchasing experience that makes it easier for people to buy and merchants to sell. The company's products work on any browser, device or platform to deliver a consistent, stress-free purchasing experience. Fast is entirely consumer-focused and invests heavily in its users' privacy and data security. Headquartered in San Francisco but open to a globally remote workforce, we are a founders-led, privately held company funded by Stripe, Index Ventures, Susa Ventures and other world-class investors.

Summary

The Fast Sales team is hiring an Account Manager to be our customer-facing, primary point-of-contact for strategic Fast Sellers. This new role is responsible for the growth, quality, and satisfaction of the Seller's relationship with Fast, and ensuring industry-defining support for Fast's growing Seller base.

Role

• Provide account management support post-onboarding for strategic Fast Sellers
• Drive the day to day communication for onboarded Fast Sellers and cultivate relationships with key stakeholders
• Provide training and communication on Fast product updates to Fast Sellers
• Share and execute best practices with Fast Sellers on how to best optimize Fast products to grow their e-commerce business on a regular basis
• Conduct regular business reviews and data driven conversations to uncover new opportunities within existing Sellers
• Provide feedback and insights from Fast Sellers to product, engineering, sales, marketing, CS, and other key stakeholders at Fast

Requirements

• 5+ years experience in B2B customer success / account management
• Proven track record of growing small enterprise businesses to medium-/early large-scale
• Technical acumen, i.e. ability to understand Seller's e-commerce ecosystem
• Ability to identify blockers, proactively find solutions, and communicate effectively
• Experience in an enterprise support environment with a strong understanding of corporate account support needs and the support industry
• Experience in complex technical engagement management and/or program management

Qualifications

• Customer-oriented. Our customers are always top-of-mind for you and their satisfaction is your primary driver and motivation. You thrive in building and nurturing relationships and always have the customer's best interest in mind.
• Problem solver. No task is too big or small for you. You are multifaceted and a problem-solver, especially when it comes to helping Fast's Sellers.
• Excellent communicator. Communicating and developing rapport comes naturally to you. You are a professional through-and-through and have learned to build trust and confidence by providing reliable support.
• Invested in growth. Interested in helping Fast's Seller's achieve their goals and grow their business. You are constantly driving best practices and implementing process improvements.
• Benefits and Perks - Because People Matter
• We are committed to diversity and inclusion, and demonstrate our values through equitable pay, fantastic benefits, and access to all reasonable accommodations.

See what Fast can offer you:

• Comprehensive Medical, Dental and Vision insurance (99% paid by Fast)
• Globally remote with flexible work schedules and commuter benefits to fit your needs
• Generous maternity & paternity leave for all family caregivers

401k match up to 4%

Competitive Salary & Equity

• People-focused, unlimited & flexible paid time off
• Inclusive events & programs to allow everyone to express their voice (or dance skills)
• Monthly exercise, internet & office equipment stipends (and great snack perks)