Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over two years, we've launched our platform, built an all-star team, powered hundreds of great companies, and served thousands of healthcare providers across the industry. To date, Medallion has saved over 250,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About The Role:

Medallion's most important asset is our people. As a SFDC Admin, you will own Salesforce. Your day-to-day will include planning of future enhancements and changes, advanced business process automation, declarative development, security, user training, and data hygiene. You will be a main point of contact for all Salesforce-related projects. You will have a strong track record of delivering solutions that delight internal stakeholders. You will be primarily responsible for ensuring our SFDC environment is best in class.

You'll enjoy this role if you are...

A subject-matter expert. You have extensive experience administering Service Cloud and/or Sales Cloud in an agile environment and can appropriately lead change management across the organization when necessary. You have a deep understanding of Salesforce as well as experience with other go to market systems such as Zoominfo, Outreach, RingLead, Hubspot, and Gong.
A thought leader. You bring a strong knowledge of systems, standards-based processes, change management and customer experience.
Collaborative. You enjoy working with cross-functional teams.
A communicator. You communicate clearly and concisely up, down, and across the organization. You are comfortable communicating technical concepts and systems to a wide range of audiences.
Detail-oriented. You avoid costly mistakes in production by meticulously testing changes across development and test sandboxes.
Data-driven. You know that without data and analytics it's impossible to effectively identify or pursue the highest impact improvements to a system or service.
Organized and efficient. You know how to effectively manage multiple projects. You enjoy making stakeholders around you more efficient by enabling them with tooling.
Biased for action. You know how to take initiative, identify problems and develop plans. You're someone who can step back and think strategically and make recommendations based on data, research, and experience.

Your day to day is...

Work with cross-functional teams to address strategic business issues and automate complex processes
Work on and lead complex Salesforce projects
Ensure change (Salesforce releases, vendor deployments, package updates, internal declarative changes, etc.) is communicated and deployed in a way that maximizes adoption and minimizes organizational impact
Monitor our core objects for stagnant, duplicate, and incomplete records, and enforce high-quality data standards across our organization
Ensure data is only accessible at the right time, to the right people, through regular maintenance of profiles, permission sets, roles and hierarchies, sharing rules and user management
Ensure integrations with other go to market systems are running smoothly, without errors.
Document systematic process. Create initial documentation and update existing documentation to include changes as they are made.
Participate in creating training content for the system portion of new process implementation.

You'll be successful in this role if you have...

At least 3 years of experience in a Salesforce Administration role.
Impeccable problem solving skills.
The ability to quickly learn and thrive in a fast-paced work environment.
Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.

#LI-Remote

Medallion is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment. Recruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.

Summary
Company name: Medallion
Remote job title: SFDC Admin
Job tags: Salesforce, change management, data driven