QA Analyst

We're Aspire, a ServiceTitan company

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 76,000 users across thousands of locations, our software helps clients manage upwards of $5.3B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.in the heart of St. Louis.

Ready to make your career move?

The QA Analyst role is to assess software quality through manual testing and reports to the Director, Software Engineering. The position is primarily responsible for writing test plans and for testing software to find and report bugs. A keen eye for detail and excellent written and verbal communication skills is critical to the success of the role which is located in the headquarters location of Chesterfield, Missouri.

What You'll Do:

• Learn Aspire software system and understand its intended function
• Read all the documents and understand what needs to be tested
• Based on the information procured in the above steps work with other members of the QA team to determine how software is to be tested
• Inform the test lead about what resources will be required for software testing
• In collaboration with other QA team members, develop test cases and prioritize testing activities
• Execute all the test cases and accurately interpret results/defects
• Troubleshoot and pin-point functional cause of issues reported by the Customer Support Team
• Create logs to document testing phases and defects
• Clearly report defects defining severity and priority for each defect
• Carry out regression testing when software changes are made
• Conduct post-release testing
• Work with cross-functional teams to ensure quality throughout the software development and customer support lifecycles

What You'll Need:

• 4+ years experience in software quality management processes
• Mobile testing experience with physical devices and cloud based device testing
• Intermediate level SQL skills
• Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders
• Creative solving of technical problems to ensure the ability to translate technical requirements into test plans
• Ability to focus on deadlines and deliverables to find the defects quickly
• Ability to think abstractly beyond norms
• Attention to detail
• Strong organizational skills

Preferred, but Not Required Skills:

• Experience with Jira a plus
• General understanding of the landscape and lawn services business a plus
• General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing a plus
• BS in Computer Science or related engineering field or strong relevant work experience in QA

Technologies and Methodologies Used

• Agile / Scrum
• JavaScript, Angular 10
• C#, .Net Core 3.1/.Net 5
• Azure AppServices and Azure SQL

Where You'll Work:

Our headquarters is located in Chesterfield in West St. Louis County, however, some positions will be remote until the time is right to return to the office while other roles are office-based . When our St. Louis-based employees regularly return to the office, we will offer a hybrid work model for most positions (three days in office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.