At TuneIn, we are reinventing listening for a connected world, with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations-streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.

The Role

The Technical Program Manager is at the hub of the TuneIn strategy to bring radio and audio to customers on any device in every context, worldwide. The spokes of that wheel touch voice assistants, smart speakers, automobiles, mobile phones, tablets, game consoles, set-top boxes, connected TVs, and more.

In this role, you will manage the technical components of TuneIn's growth through external distribution partner relationships. You will develop a deep understanding of partner technical requirements, priorities, and roadmaps to inform and influence TuneIn's product strategy. You will delight our joint customers while improving the ease, speed, quality, and robustness of delivering them new audio experiences. The Technical Program Manager coordinates the execution of TuneIn's core strategic distribution roadmap.

Customers have a unique emotional attachment to radio and audio in their lives. At TuneIn, we leverage that base affection for our audio content by tying it to a universe of partner devices, apps, and services to create new combined products that customers love.

What You Will Do

Manage and develop the technical and Product relationship with key external hardware partners, representing TuneIn and building trust through your deep technical expertise and customers' needs
Provide ongoing technical support for new & existing partners maintaining regular communication and managing expectations with both external and internal teams
Proactively identify and drive technical issues and incidents to resolution
Maintains clear and consistent org-wide communications to drive broad visibility into the health and status of our distribution partnerships
Partner with Business Development, Product Management, Content and Marketing on prioritization and strategic alignment of new partnerships, ensuring we have the right fit for both companies in each integration
Partner with Product Management and engineering to guide product roadmaps, advocating for partner, business, and listener needs-and highlighting issues, trends, and opportunities for enhancements
Create and maintain partner-facing onboarding documentation, toolkits, and analytics that improve time to market, partner success, and operational robustness
Understand the evolving market of consumer audio product devices and services to identify benchmarks, unmet integration needs, and potential partners
Look around corners to reduce risk and to spot openings for API or platform innovation and distribution process improvements

What We Are Looking For

3+ years technical program management or technical account management experience in consumer technology companies, linking product integration to customer engagement results
A track record of building great technical partner relationships that support high impact product integrations in a fast-paced, dynamic software company
Fluency addressing a partner's product, technical and business needs while maintaining deep customer empathy for our mutual customers' experience
Demonstrated delivery of complex, often quite technical, connected device integrations from qualification or evaluation through launch and monitoring
Artful successes in managing external stakeholders around both companies' technical, time and resource bottlenecks
Critical thinking and data-driven analysis combined with sound qualitative judgment
Expressive written and verbal communications with a knack for clear articulation of partner and customer problems
Bachelor's degree or equivalent
Bonus: Background in consumer connected devices
Bonus: Background in streaming media apps or services

Our Compensation & Benefits

TuneIn offers competitive salary, bonus, and equity compensation packages
We offer generous benefits, including 100% coverage of all health plans for employees and dependents regardless of which medical health plan you choose
Dental and Vision plan coverage
Flexible time off policy, plus 14 paid holidays (2021)
401k Plan
Parental Leave
Wellness stipendTechnology stipend
Individual training and educational spending
Pet insurance

About TuneIn

TuneIn, the world's leading live streaming service, brings together live sports, news, music, podcasts, and radio from around the globe. With more than 80 million monthly active users, TuneIn is one of the most widely used streaming audio platforms in the world. TuneIn broadcasts over 100,000 owned & operated and partner radio stations and boasts more than 5.7 million podcasts. With premiere distribution across 200 platforms and connected devices, TuneIn empowers listeners to 'hear' what they love wherever 'here' might be.

TuneIn Premium subscribers get exclusive access to commercial-free news from top networks like CNN, Fox News Radio, MSNBC, CNBC, and Bloomberg, as well as live NFL, NHL, MLB, and college sports programming, and commercial-free music channels. For more information, please visit us at www.tunein.com or follow us on Facebook, Instagram, or Twitter.

Our commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within TuneIn. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Summary
Company name: TuneIn
Remote job title: Technical Program Manager, Device Integration
Job tags: Customer Engagement, Technical Account Management, Streaming Media