Technical Product Manager Reliability

Our vision is to provide great healthcare for everyone. That's why we're on a mission to make healthcare more accessible. We've already come a long way by creating Europe's leading healthcare platform, that made seamless health journeys between digital and physical appointments a reality. By creating an ecosystem of tools and providers, our platform will be the go-to place for health-related issues.

It is an ambitious goal; we know. But by creating a workplace where our people can grow, we're positive that we'll reach it. At Kry/Livi you'll have a unique opportunity to gain a deep understanding of the inner workings of Europe's leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, you believe that by working together we will achieve greater things than by working alone. At Kry/Livi, we care about each other and the world around us.

This includes, but is not limited to; creating a diverse, sustainable, and inclusive workplace for all our staff! Headquartered in Stockholm and backed by Europe and North America's leading investors (Index Ventures, Accel Partners, OTPP), this is a chance to be part of a truly multi-national scale-up that is changing how healthcare is accessed and delivered across Europe.

Expect to have fun and learn new things every day!

As a member of the R&D function, you will join a group of around 250 people working with tech, design, and product. R&D is using the latest technology and data insights to build and ship products far better than anything else in healthcare. We work at a fast pace with the aim to create high-quality, end-user value every day. You will work within a team small enough for you to play an important role in shaping our way of working and building our teams, but big enough to really make an impact and innovate healthcare.

Your team

As a member of the Platform domain, you will be responsible for improving engineering experience around understanding, monitoring, and running code in production. You will collaborate with a team of senior engineers and help them deliver on the Platform area's vision/mission:

Working within the Reliability Engineering team, you will be responsible for tools used for logging, monitoring, alerting and incident management, as well as provide guidance for the engineering teams using them. We help the teams get a strong sense of ownership for their service's infrastructure and monitoring.

You are expected to gain a deep understanding of our tech stack as well as the production environment to support other engineers in R&D to understand how their features are running.

Our challenge for you

• Technologies you'll come in contact with: AWS, Terraform, GitHub, Atlassian Bamboo, DataDog, ELK, Opsgenie, Jira and more.
• Work in close collaboration with engineering, product to understand feature priority and help Kry/Livi track product availability.
• Develop a deep understanding of the platform, our product, our patients, and clinicians way of working.
• Understand the different healthcare systems and regulations in the markets in which we operate.
• Be an articulate and persuasive communicator, both as a writer and a speaker
• Work in a lightweight scrum process where we constantly streamline our tools and workflows making sure that each workday is productive and stimulating.
• Learning and growing constantly to feed your passion for self-improvement and make those around you better

Your profile and skills

• Experience in production management, monitoring and reliability best practices.
• A proven track record of creating roadmaps, applying concepts such as OKRs and steering technical discussions within the infrastructure space
• A toolbox to create collaborative teams able to work with reactive work loads.
• Hands-on technical experience within DevOps, reliability engineering and cloud
• Excellent influencing skills to make sure we're all aligned on prioritization
• Great communication and presentation skills with the ability to speak fluently to engineers, designers, business people, and healthcare professionals.
• Ability to collaborate across a fast-growing organization A proven ability to drive change across an organisation
• Join us and shape your future as well as ours!
• If you think you're up to the challenge, come and help us to grow, innovate and develop!

A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive.

Work where it fits you

By empowering and trusting our people, we can offer a workplace that is best suited for each person's individual situation. This means you can choose between one of our beautiful offices as your primary base or delivering your work from the comfort of your own home, allowing you to be based where it works best for you!

We continue to offer dynamic places to work while investing in tools and technology to empower our employees, wherever they are. In the end, it's the impact you make that matters, not your working location.

About Kry/Livi

Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare.

Headquartered in Stockholm, Kry/Livi's 1000+ employees and 6000+ clinicians are committed to improving the world's health through innovation, one patient at a time. In Sweden, Norway, and Germany we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions

Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). Only applications in English will be accepted. No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.

If you have any questions regarding jobs or our recruitment process, please read our FAQ. Please note that we do not accept any email applications due to GDPR.