Technical Account Manager

80% of enterprise data remains unstructured, underpinning critical business workflows and requiring manual processing today. To transform customer experiences, drive bottom-line efficiencies, and achieve full digital transformation, organizations need to automate manual processes reliant on unstructured data.

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest financial institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.

At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications. Remote-first, at 300 employees and growing, and with office hubs in Menlo Park, New York, London and Bangalore, we're looking to add to our talent community so we can continue to harness the power of deep learning to transform our customer's most complex business processes.

Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!

As a Technical Account Manager, you are our enterprise customers' trusted advisor and a critical part of the customer success team at Instabase. As a partner to our strategic clients, you will uncover new use cases and help our customers solve their complex problems.

What you'll do

• Drive business value for customers: grow accounts by driving adoption strategies to help customers maximize their investment in Instabase
• Collaborate with our internal engineering and product teams to inform the product roadmap
• Advocate for our customers, integrating their asks into Instabase upgrades and feature adds
• Communicate directly with executives at strategic enterprise customers
• Influence and advise business leaders: hold regular status calls and manage escalations
• Enable our strategic customers to become Instabase product experts
• Present detailed technical information and benefits of the Instabase platform to our customers
• Identify common customer challenges and work with our internal team to improve the Instabase experience
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
• Partner with our go-to-market team to grow the business, mitigate risk and team up on successful solution delivery

About you

• You have relevant experience in a customer-facing account management role; experience working with Tier 1 Financial Organizations a plus
• At your core, you are an impeccable relationship builder with strong project management skills
• You have experience in technology consulting, business analytics, or related fields
• You're agile and flexible
• You're able to clearly explain and simplify technical concepts to a variety of audiences
• You're detail-oriented, results-driven and fearlessly experimental
• You're intellectually curious and have a passion for technology
• You find opportunities to drive customer outcomes at scale
• You enjoy creative problem solving and are proud to bring your full self to work
• You are resilient and thrive when taking on new challenges

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor. Instabase complies with local laws, including the San Francisco Fair Chance Ordinance.