Senior/Staff/Principal Technical Writer

Are you ready to power the World's connections?

About the role:

Join our team in developing and delivering content that helps our users quickly succeed in getting the most out of our products. We're looking for a Technical Writer who will work closely with our Engineering and Product teams to collaborate, develop documentation, and improve tools to enhance our Kong user experience.

• Why should you want to work at Kong?
• Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
• APIs are driving innovation across every industry!
• Strong VC team, Series D, strong year over year revenue growth!
• Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
• Marco, our CTO/co-founder - "We are the Cisco of L4 and L7" - CUBE Conversation, March 2021
• We are the leading innovator in the connectivity space!
• Amazing Team & Culture - Come be a "Konger" and find out what we mean.
• Great Place to Work Certified in 2020 & 2021
• Kong employees discuss our culture at our 2020 Company Kickoff
• Building Great Products - Learn why the world's largest companies love our tech!
• Kong Named a Leader in the 2020 Gartner Magic Quadrant
• Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!

What You'll Do

• Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates. Revise, restructure, and edit existing content to improve usability.
• Work with product managers and Agile development teams to identify and define documentation deliverables.
• Write deployment and configuration guides, user guides, API and command references, tutorials, walkthroughs, and best practices guides.
• Develop and test scripts to automate Lua and API reference documentation.
• Manage open-source and private Github repositories.
• Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
• Collaborate with technical support staff, field specialists, and community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
• Contribute to information architecture, internal development processes, and help manage documentation development tools.

What You'll Bring

• 5+ years' experience documenting highly technical software for developers and administrators.
• Passion for writing documentation that improves the user experience.
• Experience documenting end-to-end solutions for Enterprise users.
• Familiarity with REST API concepts and functionality.
• Experience working in an Agile development environment.
• Experience with Git and Content Management Systems.
• Flexibility in taking on new assignments and resolving customer issues.
• BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.

Bonus Points

• Working with open-source communities.
• Writing for multi-cloud or hybrid products.
• Experience with programming languages such as Ruby, JavaScript, Lua, and Go.
• Experience with Jekyll site generation.
• Experience with single-sourcing and Github repository management.
• Experience with help systems.
• Creating effective technical diagrams.
• Creating short videos and GIFs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:

• Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
• Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
• Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
• Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
• Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
• Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

About Kong:

Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong's service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.