Senior Program Manager, Marketing Pro

Ready to be a Titan?

ServiceTitan is looking for a Senior Program Manager to take on a critical role working on key programs by improving communication and efficiency that leads to delivering high quality software with predictable timelines. Our team is focused on improving predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering, Growth, and Customer Success teams, reducing operational overhead and expenses through process improvements and metric instrumentation.

What You'll Do

• Drive multiple simultaneous projects from start to finish and deliver value to our end customers
• Develop new programs to support the strategic direction of the organization
• Create and manage long-term goals
• Develop a budget and plan for the program
• Develop an evaluation method to assess program strengths and identify areas for improvement
• Manage a team with a diverse array of talents and responsibilities
• Ensure goals are met in areas including customer satisfaction, quality and team member performance
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Produce accurate and timely reporting of program status throughout its life cycle
• Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program
• Demonstrate stellar stakeholder management and executive presentation skills
• Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
• Collaborate with colleagues within our Technical PMO and across all other functions
• Use a variety of tools like JIRA, Confluence and Google Apps
• Lead and inspire your team and contribute to our company culture

What You'll Need

• 6+ years of experience working as a technical project manager or program manager, leading medium to large software development projects
• Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
• You have direct experience using Agile methodologies for managing projects and coaching teams
• Self-motivated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
• Persistent. When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues.
• Communicative. Your team is always informed and on the same page of what's happening when.
• Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something great.
• Pragmatic. You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation.
• Positive. You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations.
• Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems.
• Data-driven. You can collect the data you need to make informed decisions quickly.
• Scrappy. You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front.
• A team player. You're willing to help out wherever needed.
• Intellectually Curious. You love learning new technologies, understanding important details and you ask questions to dig deeper.
• Bachelor's degree in Engineering, Business, Information Systems, Computer Science or equivalent.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.