Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it's no longer solely the domain of technical teams. That's why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more.

Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world's largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world.

As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That's why we are proud to be named one of Inc's Best Places to Work in 2021.

About The Role

This role is accountable for running our Security Alerts & Escalations product and programs. Coalition is disruptive in its mission to provide not just cyber insurance but engaged security monitoring and alerting to their policyholders. This role is focused on Growth hacking - using data to drive actions and judgements to improve the security posture of our policyholders. The PM will be accountable for following key metrics:

Reduce % of policyholders with known vulnerabilities - hence reduce claims and losses
Renewals - Reduce ticket time and contingency rate for renewals
Increase efficiency of our automated alerting system and alerting user experience

We are looking for product managers who have the right balance of user empathy, creativity, aptitude to roll up their sleeves and dive deep into unfamiliar domains and do what it needs to drive success. We're growing , so there is considerable opportunity to scale ownership with the company's success.

Responsibilities

Runs a program to reduce critical vulnerabilities across 100s of thousands of policyholders by leveraging attack surface monitoring, vulnerability management and security alerts to policyholders
Runs campaigns and A/B tests to get greatest feedback rates on security alerts
Works with brokers and policyholders to improve their alerting experience
Works with data, LCM, Security Support center, security research and engineering to come up with weekly plans of reach-out targets, content and criteria for success
Make solid judgements based on metric driven assessment, claims feedback, underwriting, current security events and qualitative user feedback
Tracks the results of all campaigns and reports insights to stakeholders
Identifies the escalation path to the right audience (internal & external)
Defines incentives (carrots and sticks) offered to reduce risk by working with several insurance stakeholders. This can include coverage, pricing, endorsements and rewards
Works with engineering to plan the scheduling & prioritization of scans on a weekly basis
Improve security alert conditions, triggers and public facing content related to alerts
Defines the roadmap and specs for alerting and escalation system (integration of several off-the-shelf software and homegrown tools)
Interface with 3rd party vendors on correlations for security + escalations system
Plans the documentation, alert response greatest practices
Track success and fine-tune goals based on continuous learning

Skill and Qualifications

At least 3 years of experience working as a Growth PM, PM or TPM on SaaS products
Methodical, strong with data
Experience running programs in the past that involved multiple stakeholders (external and internal)
Experience to iterate, experiment and turn them into solid results
Clarity of communication at all levels - written and verbal
Technical knowledge to identify how systems integrate or work (e.g., sending data from one data source to another)
Obsessed with customer experience and satisfaction
Knowledge of security vulnerabilities is a plus

Why Coalition?

We're a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk.

To learn more, check out our featured press releases:

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Summary
Company name: Coalition
Remote job title: Senior Product Manager Security Growth