Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more ?" every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

Loom is looking for an experienced product manager to push the bar on async video communication that makes Loom the best way to quickly, confidently and expressively bring your work to life. With the shift to remote work and the rise of video communications, this is an exceptionally rare and intriguing challenge for those that love to think about and innovate on how individuals and organizations share information balancing effective and engaging communication.

* We are currently hiring remotely in the United States and Canada

Responsibilities

Engage with customers to help define the roadmap and ensure we are building the right stuff
Clearly define and communicate product requirements
Drive prioritization for new feature development
Work cross functionally with Loom's design, engineering, growth, and sales teams to develop concepts and troubleshoot issues
Help the team define and track key success metrics
Collaborate with marketing on messaging, positioning and GTM plans

What We're Looking For

You believe deeply in the power of video and its ability to transform communication at work
You have experience building products for content creators and have an understanding of the nuances of their needs and workflows
You have a track record for building successful products alongside world class designers and engineers
You are obsessively curious about your users and learn about them every chance you get including analytics, surveys, customer conversations
You know how to get into the weeds with data, but you know when to use data to guide you and when it's time to go with your gut
You're an excellent communicator, both written and verbal
You're a creative problem solver in product and process
You're a natural leader, both of yourself and your team
You thrive in an ambiguous environment with a high degree of autonomy
5+ years of product management experience

Not required, but a Plus

Experience with subscription software and freemium products, additional plus if horizontal SaaS
Experience at best in class consumer company that created a new communication behavior
Experience with creator-centric products
Experience working in a start-up or similar fast-paced, scrappy environment
Technical background or technical fluency
Comfortable presenting to large groups of people

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. We are able to hire across the United States and Canada and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this 'sync time' is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Perks at Loom

Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Professional development reimbursement
Wellness stipends
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

#LI-REMOTE

Summary
Company name: Loom
Remote job title: Senior Product Manager
Job tags: analytics