Senior Principal, Strategic Accounts
Remote job description
Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.
The Senior Strategic Success Principal will be the main point of contact for our most important and strategic customers. They will be responsible for maximizing the value that lenders get out of Snapdocs and will work to expand the long term relationships that we have with this key customer segment. This role partners closely with customer leadership and internal teams to drive outcomes, improve user experience and grow volume. This individual will have the opportunity to be the "voice of the customer" to our product teams as they create the roadmap to our future.
In this role, you will create innovative solutions to drive customer ramp, adoption and expansion with our most complex clients and integrations. You will also proactively lean in with customers to understand additional needs and work with product and strategic teams to determine new functionality, new product ideas and upsell opportunities. As well as support the creation of a Strategic Account playbook for Customer Success and partner with the Sr. Director of Customer Success and peer organizations to extend playbooks to support the full Strategic model. Additionally, you will provide insights from current customer implementations that can influence the sales cycle to support maturation of our full life cycle.
Our ideal candidate has 7+ years experience in customer-facing roles, with a steady progression toward owning the relationship with large accounts. Over that time, you've developed an understanding for how larger organizations operate and have previously negotiated the renewals of client contracts. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action. Your team views you as a hyper-effective person who is patient, thoughtful, able to manage client expectations, and generally "gets stuff done." Mortgage background is highly preferred.
Colorado applicants: This role pays $178,000 - $207,000 annually plus equity in the company (pay for other locations may vary).#LI-NV1
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!
Our benefits include (but are not limited to):
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
- Commuter benefits
- 10 year exercise window on your equity (!!)
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Company name: SnapDocs
Remote job title: Senior Principal, Strategic Accounts
Job tags: UI/UX, Manage Client Expectations, Equity