Remote job description

Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they're hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We've reimagined the way businesses communicate by bringing customer conversations to the center of one's focus. Today, nearly 8,000 businesses-including Dropbox, Airbnb, Lydia, and Saint Gobain-have discovered that they can still grow their business and keep the human touch. With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. We strongly believe in our company values of transparency, high standards, collaboration, low ego, and care. And we look for candidates who reflect these same values. Employee happiness and well-being is a vital component of life at Front. We offer flexibility in work schedules via our Flexible Fridays program and host events for employees to enjoy time with their fellow Fronteers. Whether it is building Legos, playing board games, singing at Karaoke nights, watching movie marathons, or enjoying a homemade DJ set done by a Fronteer, we are always on the lookout to invent fun ways to enjoy life both in and outside of work.

At Front, our search stack powers intelligent features and algorithms that help surface the most relevant results to users all across the product, improving product navigation, usability and delightfulness. We are looking for an experienced engineering leader to manage Front's core search team based in Paris. To be successful in this role, you will manage a senior team of talented engineers to deliver on an ambitious roadmap, lean in on technical design and implementation, scale the team by attracting and hiring talented engineers as well as coaching future engineering leaders, and obsess about making the teams and their processes scale efficiently. This is a very collaborative role where you will partner closely with product managers, analysts, designers, researchers, and engineering managers in Paris and San Francisco.

What will you be doing?

    • Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
    • Bring your search expertise to the team, working with them to transform ideas into features, and improve the search experience for thousands of customers
    • Obsess about the architectural design, implementation, and quality of the work your teams produce
    • Grow your teams by coaching developing engineers and by attracting and hiring top talent
    • Contribute to engineering-wide initiatives as a member of Front's engineering management team

What makes this role interesting?

    • You'll run the engineering team responsible for the search experience of Front, a product used by over 7,000 companies.
    • Our Elasticsearch clusters house 120 TB of production data, serve 650M of search queries per day, and process 465M indexing queries per day
    • Help us continue to build a diverse team and an inclusive culture based on our core values.
    • Build for highly engaged users. Customers spend an average of 2.5 hours a day in Front, and 72% of Front's monthly active users are daily active users - that's higher even top social media companies!

What skills and experience do you need?

    • Effectively recruited, mentored, and retained top talent
    • 2+ years of industry experience leading teams that build highly available, large-scale distributed search systems at a large-scale internet service
    • Strong track record of running teams that deliver projects of significant complexity and high levels of ambiguity
    • A strong product mindset and the ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies
    • Clear, structured thinking and excellent communication skills
    • Industry experience building fast, reliable, real-time web-based applications
    • Knowledgeable about modern web technologies and excited to learn new ones, e.g. React, ES6, Babel, Electron


    • Experience at a fast-growing B2B SaaS company
    • Experience running services on AWS
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance fully covered by Front
Flexible Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Modern Health
Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Company name: Front
Remote job title: Senior Engineering Manager Search
Job tags: Team Leadership, React, web technologies
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    153 days ago

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