Program Manager, Segmentation

The Strategy and Programs team supports Stripe's mission (to 'Increase the GDP of the Internet') by empowering the Revenue Organization to achieve their goals. We bring expertise, rigorous thinking, and a user-first approach to problem solving, and help build connections between users, Stripe go-to-market teams, and the business overall.

Our segmentation program managers are focused on designing a sales organization that's scalable, allows for clarity of roles and excellence in execution across each segment and region, and through the lifecycle of a customer. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. We are looking for someone who will deliver high-impact GTM transformations, and can effectively deploy strategic frameworks, closely partner with cross-functional teams, and make data-driven decisions.

You will:

• Develop a deep understanding of customer needs and lifecycle journeys across segments and markets
• Determine a cohesive sales unit for different customer types based on Stripe segments and markets
• Define the rules of engagement, including activities that each sales role drives versus plays a supporting role
• Design metrics and analytics to assess sales unit and role effectiveness
• Work with sales leaders to help conduct reviews and resource planning
• Develop governance processes to align sales unit effectiveness with territory planning, targets, and budgeting
• Identify and execute initiatives designed to optimize sales team efficiency and productivity

We're looking for someone who has:

• 6+ years of relevant work experience
• Systems thinking to understand and execute on downstream dependencies
• Ability to quickly move from detailed work to executive-level discussions
• Comfort managing cross-functional stakeholders, and supporting change management for transformational programs
• Excellent communications skills, both verbal and written
• A proven record of owning and leading by proactively managing end-to-end execution of programs that have transformed your company's operations and delivered quantifiable business impact

Nice to haves:

• A background in organizational capabilities, organizational development, and/or strategy consulting