Program Manager, Central PMO

Location: Menlo Park, CA, or New York City, NY, or Seattle, WA, or Remote

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021
• We're growing and looking for...
• We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
• Check out life at Robinhood on The Muse!

About the team:

Robinhood is looking for a Program Manager to join our growing Program Management Office (PMO) team that supports the Product org and CPO office with expertise and passion for program strategy, operations, and prioritization.

You'll partner with senior leadership to develop cross-functional processes and manage broad programs for the Product Org, run day-to-day activities within the PMO, and collaborate with other department leaders to further the goals of the Product Org and the company.

The ideal candidate is a problem solver who takes responsibility and ownership to make processes and programs run smoothly, and who has the ability to understand the team's needs and dynamics as they evolve. This role requires project management experience, as well as a general sense of the product development process. Strong organization skills, communication skills, and the ability to manage complex logistics are mandatory.

What you'll do day-to-day:

• Develop and optimize processes and policies that enable the product organization to work efficiently and deliver cross-functional programs tied to business OKRs
• Develop measurements to define program progress and ultimate success; establish ongoing reporting requirements and KPIs for planning and recognizing adoption and success
• Drive operational improvements to reduce cost and increase overall impact for programs and product initiatives
• Have a strong bias for action, keep momentum on key projects, and enable leadership to stay abreast of critical decisions and timelines
• Build out and create resources for programs such as product launch best practices, onboarding, processes improvements, and vendor management
• Create, maintain, and refine programs and initiatives; establish operational systems and outcomes
• Identify the need for new internal processes, templates, and guidelines to improve org efficiency, and refine and optimize processes and documentation over time
• Maintain and enhance a culture of high performance, delivery, and continuous improvement

About you:

• 6+ years of experience in program or project management
• Ability to anticipate leadership and organizational needs and change course correct appropriately
• Experience using data and metrics to drive improvements
• Experience owning program strategy and end-to-end delivery, and ability to communicate results to senior leadership
• Experience in using formal project/program management tools, supported by project management standards
• Ability to analyze a business process, and to articulate and implement recommended improvements
• Excellent organizational and technical skills
• Proven self-starter who is able to prioritize and deliver on deadlines, and to provide leadership to the team all with minimal supervision
• Ability to quickly adapt to changing priorities and generate innovative solutions in a fast-paced environment

Wfh

We are excited to share that Robinhood is a primarily remote company! Our mission to democratize finance for all starts with our people, and that means bringing in and supporting Robinhoodies who can best help drive our mission forward - no matter where they're based in the country. Read more here.

This job is following Robinhood's Primarily Work from Home model which means the Robinhoodie can work primarily from home, but will need to live within a commutable distance of up to three hours of the office location they are based out of. They will need to come into the office as-needed and semi-regularly to meet business continuity and regulatory requirements.

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.