Product Specialist, Launch Operations

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role:

Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers.

The Product Operations team is a function of the Customer Experience (CX) team dedicated to maintaining clear lines of communication between customers and Product, ensuring customers get the most out of Notion and that their feedback is integrated into the product development process.

As the Product Specialist for Launch Operations, you will be responsible for building and improving scalable processes to enable customer-facing teams to support product launches and new features so they can continue to provide world-class support.

What You'll Achieve:

• Work with Product, Engineering, and Marketing teams at every stage of the product development process to understand the impact of upcoming feature launches to customers and the CX team
• Coordinate with all stakeholders in the product development process to create and execute a launch plan that accounts for the impact to customers and CX
• Collaborate closely with the Training Manager, Customer Education, CX leadership, and other Product Specialists to ensure creation of the resources and training necessary to support new features
• Operationalize the current beta test support program to scale more efficiently as Notion grows
• Work with the CX team and interact with customers to gather feedback and report it to Product and Engineering during the beta testing and post-launch phases
• Be a champion and advocate for our customers

Skills You'll Need to Bring:

• 2-4 years experience in Product Operations, CX Learning & Development, CX enablement, advanced customer support, or account management
• Demonstrated experience successfully managing cross-functional projects
• Experience participating in the product development process at a software company
• The ability to distill complex information into easy-to-understand, actionable materials for both technical and non-technical audiences
• A bias to action when faced with ambiguity, balanced with a commitment to building sustainable, scalable processes

Nice to Haves:

• Notion product expertise
• Project Management Professional (PMP) or similar certification
• Strong data reporting and data analytics skills

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.