Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari's market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we've changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

As a Product Operations Program Manager, you will partner very closely with our Product, Engineering, and Go-to-Market teams to coordinate strategic programs. These programs will be a balance of program management and design, managing multi-quarter initiatives with cross-functional teams, or iterating on process and technology improvements to help us scale.

Features are being rapidly developed at Clari and we need strong execution and process to successfully launch new features at scale. You'll collaborate with product, engineering, marketing, support, implementation, sales, and customer success teams to ensure successful feature rollouts that result in high adoption and customers that are delighted.

Of course, there will be many other exciting special projects that you will support. You'll have the opportunity to become an expert in the Clari platform and enable our product team to run like a smooth, efficient machine!

This is a fully remote opportunity but is preferred to be worked from the Pacific, Mountain, or Central time zones.

Responsibilities

Coordinate the introduction of new features to our customers, which includes partnering closely with several different teams
Coordinate beta programs with product specialists for Clari's latest features
Partner with our customer education, product specialist, product marketing, and enablement teams to ensure we meet the readiness criteria for launches
Drive best practices for how we use our tools (ex: JIRA, Product Board, Salesforce) and process improvements as we scale
Contribute to the growth of Clari by being a brand ambassador and assist in the hiring of great talent
Think creatively about how we can scale to continue our quest in building a world-class product team

Qualifications

4+years of relevant program management experience
Experience working directly with customers (as a CSM, product implementation, consulting, or other types of engagement) is required
Prior experience with Enterprise SaaS applications is preferred
Prior experience with JIRA and Product Board is preferred
Strong project management and communication skills, especially when working with cross-functional teams
Ability to prioritize, multi-task, and manage time
Team player, enjoys working hard, exhibits pleasant professionalism, is dedicated to meeting and exceeding commitments
Strong empathy for customers
Previous startup experience or an ability to work well in a fast-paced environment

Benefits and Culture

Team-bonding activities and company-wide events
Flexible working hours and remote opportunities
Internet, phone, and wellness reimbursements
Paid maternity and paternity leave
Fertility support
401(k) and college savings plan
Pre-IPO stock options

You'll often hear our CEO talk about "Being Remarkable." To Clari, remarkable means many things. First and foremost, we believe in providing work that's interesting and meaningful, in an environment that's nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We'd love to have you join us on our journey to remarkable!

Summary
Company name: Clari
Remote job title: Product Operations Program Manager
Job tags: Product Operations, Jira, project management