Product Operations Lead

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

Forbes Fintech 50 2021

• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021
• We're growing and looking for...
• We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
• Check out life at Robinhood on The Muse!

About the team:

The Product Operations team at Robinhood enables our operations teams to support new products while more than doubling users each year. As a manager on the team, you will assume management and leadership responsibilities in developing individual contributors and enabling our team of Product Operations Managers to execute on ambitious operational and product goals. This leader will drive cross-functional partnerships in Crypto with multiple operations teams (CX, Crypto Operations, Fraud Ops and Compliance and Legal operations), product, and engineering to improve the quality of our products and readiness and maturity of our operations.

Learn more about our team!

What you'll do day-to-day:

• Setting the vision for Product Operations in our Crypto product area (Crypto Trading, Transfers, Platform) and motivating a team of high-performers to achieve their goals. Introducing and developing processes that lead to efficient teams and excellent team morale.
• Working with Product Operations Managers to help coordinate their efforts and develop their professional skills on a day-to-day basis. Team leads planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new Crypto products and features.
• Building strong, collaborative relationships across product, engineering and operations at the team and organizational levels.
• Act as a mentor within the organization and ensure a high level of communication regarding the product operations activity: best practices, product updates, technical documentation etc.
• Analyzing key business metrics to ensure effective resource allocation and prioritization.
• Scoping ambiguous problems into concrete projects, mentoring and developing junior team members.

About you:

• Bachelor's degree or equivalent practical experience
• 4+ years experience in program or project management, product operations or product management roles.
• Experience leading high performing teams (2+ years)
• A track record for running cross-functional initiatives, hitting goals, and succeeding in a complex and fast-moving environment. Strong cross-functional relationships with product and engineering teams; experience at a high-growth startup is a plus.
• Deep expertise in cryptocurrency products and blockchain technology
• Excellent analytical skills with the ability to provide recommendations out of complex datasets; advanced SQL experience preferred.
• Experience leading ambiguous and less defined environments.

Bonus points:

• Ability to prioritize and complete multiple projects with deadlines
• Python, SQL or GIT skills to drive data analysis
• 3+ years working in a cryptocurrency or financial services company
• Familiarity with cryptocurrency operations, custody security, and cryptocurrency regulations
• Experience managing projects collaborating with technical and non-technical teams

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).