Remote job description

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT - payroll, benefits, computers, apps, and more - in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $700M from the world's top investors - including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock - and was named one of America's best startup employers by Forbes (#12 out of 500).

About The Role

Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.

Rippling is looking for an Operations Specialist to help project manage new benefits integration setups, to resolve process and systems issues as they arise, and to help root cause issues and contribute to fixes. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.

What You Will Do

  • Communicate with customers throughout the duration of a project
  • Manage complex escalations and issues
  • Work with R&D and other internal stakeholders to root cause issues, come up with process / automation fixes, and help implement fixes to improve the customer onboarding processes
What You Will Need

  • 3+ years of experience in a customer-facing operational role, such as implementation, support, or operations
  • Strong communication skills (written and verbal)
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
  • Strong research and process development skills
Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation - including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

23 - 37 USD per hour(US Tier 1)

21 - 34 USD per hour(US Tier 2)

19 - 32 USD per hour(US Tier 3)

Company name: Rippling
Remote job title: Operations Analyst
Job tags: finance, Escalation, project management

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