Enterprise Content Management Leader


Remote job description

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

  • Available in all 3,143 U.S. counties.
  • Nearly 4.5 million customers in the last 12 months
  • Hundreds of thousands of local professionals on our platform
  • 65 million projects started on Thumbtack
  • Over 7.5 million 5-star reviews left for stellar pros

About the Legal Team

Our legal team is responsible for managing risk across the business while doing proactive general counseling that allows Thumbtack to move quickly, make solid decisions and grow responsibly. We partner cross-functionally with finance, engineering, product, marketing, sales, the people team, operations and more to craft a marketplace that delivers business to our pros while helping millions of our users get their home projects done each year. Our job is to enable the company's performance, while balancing the risk in front of us. We see ourselves as the "Road to Yes," not the slippery slope to No.

About the Role

As the Enterprise Content Management Leader you will be responsible for implementing and executing policies that increase the operational rigor of our entire company. You will assess, develop, implement and manage the Company's content across all functions and business units. This will immediately and for the foreseeable future focus on building a centralized policy governance system that includes templates, revision control, centralized storage and regular updating of all corporate wide policies. The role will expand from there to work with the Head of Legal Operations to include multiple forms of content which could include, but may not be limited to, email, slack, Google Suite, Board of Directors, and all other files and management systems that house content at Thumbtack.

You will report to the Head of Legal Operations with a strong dotted line to the Chief Legal Officer who will co-manage the role for the first two quarters while our Head of Legal Ops onboards and maximizes her Thumbtack knowledge and integration.

You will work closely with each member of the Legal Team, but also will be entrusted to quickly develop cross functional relationships throughout the entire organization. This role is entirely cross-functional and success will be dependent on your ability to quickly meet, learn, and question our partners about status quo document/policy management, and then develop a mature content governance system that serves our cross-functional partners' needs, while maintaining a strong legal governance structure over the same.


  • Develop, implement, and manage an enterprise content governance program that centralizes all Thumbtack policies. This includes implementing best practice for templates, policy drafting, revision control and regulated review, approval, maintenance and rollout.
  • Work cross functionally with (at first) the People Team, Internal Tools, Finance, and Information Security, to ensure that all corporate wide policies are captured, reviewed, centralized, implemented and executed in a way that complies with best governance and change management practices.
  • Eventually will develop, implement and maintain (with your cross functional partners) data classification and standards definitions across the entire organization (e.g. Confidential, Highly Confidential, Restricted) and will develop and deliver training on same.
  • Design, implement, and maintain governance standards and guiding principles in the policy, data and enterprise wide content spaces in order to review, manage and control the full lifecycle of all Thumbtack content.
  • Seek to understand the current state of enterprise wide content, specifically policies and processes, across the entire organization. This will include, but not be limited to, active collaboration through meetings/roundtables, interviews, group meetings and forums with relevant stakeholders/participants at Thumbtack.
  • Identify appropriate tools needed to make this role effective and allow Thumbtack to centralize all Thumbtack policies and procedures. Work with procurement, Internal Tools and Legal partners to expand scope of existing tools or acquire and implement new tools that will best serve Thumbtack's needs presently, and into the future as we grow and scale.

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone talented, motivated and excited to join the Legal Team. We are also excited to talk with diverse talent which we consider wide ranging and anything that brings a different perspective to the table!

  • 3+ years of experience with enterprise content management at a company, law firm or large consulting company
  • Experience with: Google Suite, Workday, Asana, Ironclad, and a variety of software storage and ECM centralized management tools
  • Must thrive in a cross-functional, highly matrixed, high energy environment, and be comfortable hearing all voices, and then driving a solution that is best practice and highly weighs those opinions and voices but is not tied down to them
  • Healthy conflict will always exist in cross-functional work. You should have experience managing through an organization at all levels and be willing to consider, but ultimately set policy that may not be in line with everyone's opinion
  • Extensive project management experience on multiple simultaneous end to end projects or long term strategic initiatives where you required only light supervision and provided regular updates
  • Company first, team player who collaborates well across functions and levels and drives solid results in a fast-paced, scaling environment

Nice-to-Have Qualifications

  • Geeks out on process improvement, cross functional collaboration and driving change at all levels of the organization
  • Has experience with a legal function, Internal IT Tools, compliance organization, and/or scaling tech company
  • Enjoys learning new things, seeking out greater responsibilities and driving best practice even when outside the assigned "scope of responsibility."
  • Happy to work remotely but loves coming together to get a dose of company culture at least quarterly for in person events and meetings

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.


More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

Company name: Thumbtack
Remote job title: Enterprise Content Management Leader
Job tags: Workday, asana, project management

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