Associate Product Operations Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Associate Product Operations Manager will work cross functionally to facilitate product-driven go to market activity, drive the feedback loops to support continuous improvement, and be the voice of our community which includes our end-consumers, shoppers, retail and advertising partners.

Additionally, the role will partner in operational areas that he or she works closely with to ensure the product organization understands and supports both business and Customer needs.

ABOUT THE JOB

• Drive processes that ensure our product, support, and operations teams are informed of and well-prepared for product-driven changes
• Project manage new launches and ensure alignment among functional stakeholders on key objectives for product changes
• Advise product teams on feasibility of initiatives throughout the entire product lifecycle
• Create feedback channels that identify problem areas during testing and launch
• Identify and track success metrics to measure go-to-market performance related to product changes
• Develop relationships with and maintain regular communications with key stakeholders throughout the organization
• Effectively pull and interpret data from various data sets in an effort to present insights and recommendations that influence outcomes with key stakeholders at all levels (e.g., Product, Operations, Engineering, Legal, Executives and other cross-functional teams) to support meaningful impact to Instacart's business
• Be the voice of our community during product development and performance tracking.

ABOUT YOU

• BA/BS degree with 4+ years of operations strategy, product management, business consulting, finance, or similar analytical roles
• 2+ years of cross-functional project management and leadership experience
• 1+ years of SQL experience
• Excellent communication and presentation skills
• Ability to pull, interpret and leverage data to inform and support critical decisions
• Power user status in Microsoft Excel/Powerpoint or Google Sheets/Slides
• Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Ability to foster collaboration and facilitate teamwork
• Highly motivated self-starter with a desire to grow and learn
• Prior experience working in and with qualitative and quantitative data is a huge plus
• Experience working at a consumer technology company highly desirable

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Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.