Remote job description

Ready to be a Titan?

ServiceTitan is seeking a leader who is energized by the challenge of building and leading our international global growth playbook and foundations. We are looking for a builder who has experience building and scaling global growth people infrastructure and initiatives. This role will report to our VP, People Operations and partner closely across teams (new markets, payroll, tax, legal, finance, people operations, talent acquisition, business partners, total rewards etc) on acquisitions, integrations and on building and reporting on an aligned global hiring strategy and roadmap.

What You'll Do:

  • Lead the people operations roadmap and playbook for our organic global and M&A led growth initiatives
  • Partner with the VP, People Operations to evolve the M&A playbook and best practices for integrating acquired companies and offering the best employee experience
  • Lead from a people operations perspective on the due diligence, planning and execution of people activities that happen as part of an acquisition, integration or setting up people foundations in a new country
  • Proactively manage integrations including partnering with the right teams at the right time on job levels, org design, onboarding, total rewards, systems integration and people experience and compliance
  • Develop KPIs and report on the cadence and success of acquisitions, integrations and employee experience globally
  • Lead and support decision making around employee experience based on remote, in person and hybrid office environments

What You'll Bring:

  • Experience with prioritizing global expansion, and creativity on short, medium and long term global hiring strategies
  • Systems thinker, prioritizing scalability, quality outcomes and the employee experience
  • Thrive in a fast-paced environments with high complexity and ambiguity
  • Excellent communication skills - proven ability to lead, influence and inspire
  • Experience leading acquisitions and merging / integrating acquired companies from a people perspective
  • Demonstrated builder of people programs from scratch, in collaboration with partner teams and key stakeholders
  • Data informed and solution oriented
  • Bachelor's degree or equivalent work / life experience

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Company name: ServiceTitan
Remote job title: Director, Expansion Operations
Job tags: saas / subscription, business services, smb

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