Corporate Operations Executive

Start date: 1st July 2022

What you'll be doing...

As a corporate operations executive, you will be responsible for managing the operations of one of the most strategic projects at Deliveroo for Work. You will need to:

• Assist our clients: Prepare and send daily menus, gather team orders (including allergy requirements and requests for labelling), and place the orders.
• Ensure tailored experience: You will liaise with the restaurants and the relevant internal teams to ensure the orders are tailored to the clients' requirements (allergy requirements, labelling...)
• Assist in maintaining and expanding our selection of dedicated Catering Menus and work closely with Catering Partners to develop their menu offering and ensure smooth operations
• Analyse and improve processes: You will contribute to understanding the operational challenges around these use cases and help to improve the existing processes, as well as implementing new ones.
• Organise and oversee operations: You will liaise with other departments to eliminate the opportunity for substandard performance by proactively tackling issues and ensuring the successful delivery of large corporate orders.
• Live monitoring: You will monitor large orders in real time to ensure the service we deliver is outstanding.
• Manage Deliveroo for Work finance systems and processes, including invoicing clients and raising gift card orders.
• Provide regular reporting and analysis on Deliveroo for Work operations.
• Assist and drive various Deliveroo for Work team sales projects and initiatives.
• What you will need...
• At least 2 years of work experience with experience in a customer-facing role
• Excellent proficiency in using Excel, PowerPoint and other Office platforms.
• Able to take an idea, make a plan and get the job done
• Outstanding interpersonal skills as you will be liaising directly with customer, restaurant partners, and internal stakeholders on a regular basis
• Able to tackle several complex problems
• Able to take ownership of problems and turn your solutions into a coherent action plan, while keeping a cool head in challenging situations
• Use the information available to you to build a plan with clear goals
• A good level of spoken and written English
• High level of attention to detail
• An interest in all things food and restaurants. Deliveroo is a company of people unapologetically passionate about what they do - if you're not into food, you soon will be.

Benefits

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Open, respectful and fun company culture
• Additional leave days for years of service
• Volunteering leave to support a charity of your choice
• Health & Wellbeing
• Free access to HeadSpace
• ClassPass corporate discount
• LinkedIn Learning Access
• Free Deliveroo Plus - Free delivery and access to special offers
• Amazing CBD offices
• Excellent kit to enable working from home and a parent-friendly working culture
• Enhanced Maternity & Paternity benefits
• Quarterly celebrations with the wider team, end of year parties & regular social events

Why Deliveroo

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity and Inclusion

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.