City Technology Demo Associate

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better-for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

The City Technology Demo Associate (North America) is responsible for planning and overseeing the execution of on-site product demos to city stakeholders. You will oversee or coordinate scheduling, logistics, marketing materials, site preparation, internal communications, and complex systems configurations. This is a high pressure and demanding job, where you will often use your judgment to solve complex problems with limited supervision. While you will be supported by a cross-functional team, you will ultimately be responsible for the technical and logistical success of each demo. This role is primarily home/office bases, but will involve some travel.

Responsibilities:

• Oversee the planning of on-site sales demos throughout North America.
• Remotely support teams on the ground in each city to test vehicles and resolve issues.
• Configure software and vehicle systems using Bird's proprietary market management tools.
• Partner with internal teams such as Operations, Government Partnerships, Vehicle, Logistics, and Engineering to execute in-market demos.
• Assist more junior team members with standard operating procedures and problem solving.
• Manage calendar of demos across cities & countries.
• Coordinate with logistics teams and outside vendors to get vehicles into and out of each market.
• Coordinate with Government Partnerships team to track who will attend each meeting.
• Manage a daily standup meeting to coordinate all team activities.
• Manage a series of meetings for each demo: kickoff/intake, prep meetings, post-demo reviews.
• Maintain a briefing document for each demo.
• Maintain and monitor a task list for each demo.
• Communicate status of all items above with the greater team.
• Work independently under limited supervision.
• Exercise judgment within defined procedures and practices, and recommend improvements of processes, systems or products to enhance performance.
• 20% travel. While this role is primarily home/office based, it will require some travel into markets.
• While supporting demos in remote time zones, some late night and weekend work will be required.

Required Qualifications:

• Experience configuring and testing micromobility vehicles and technical systems, or other similar systems.
• Experience managing complex cross-functional projects with a significant impact on the company's goals.
• Excellent communication and organizational skills.
• Positive and energetic attitude, even in the face of daunting challenges.
• Mastery of Google Suite tools (Google Docs, Calendar, Sheets, Slides).
• Ability to ride small electric vehicles (scooters and ebikes) on city streets.
• Ability to lift vehicles up to 75 pounds, for occasional loading of vehicles into vans.
• Driver's License and ability to drive a van, for occasional transport of scooters and bikes. (Commercial Driver's License not required.)
• Fluent written and spoken English. Additional languages are a plus.
• 1+ year of related work experience

Preferred Qualifications:

• Experience in event production or film/tv production, as a professional or hobbyist.
• Photography and video editing.

Culture at Bird

We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives -encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you'd like to work? Sweet. Let's chat.