Technical Writer

Direct Hire

Location: St. Paul MN - HYBRID onsite/remote

Salary: Open, based on experience

Position Summary

Technical writing specialist provides outstanding written and visual content for our customers and support personnel. This role is responsible for development of product training and product support, including webinars, publications, training videos and other mediums to enhance the customer experience.

Essential Duties and Responsibilities

Maintain a consistent voice and feel with illustrations and marketing language to meet brand standards for the product
Provide interactive technical instruction for cloud-based and android applications
Support customer product training for the application
Assist internal and external customers to trouble shoot and resolve problems quickly
Communicate and illustrate technical issues for multi-generational customers
Develop knowledge base articles to assist customers navigate product
Assist in training content with marketing and communications team to develop online content including webinars, technical product manuals, training videos, knowledge base articles, and user forum moderation
Other duties and responsibilities as assigned

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires a minimum of a 2-year college degree or commensurate experience
Demonstrated experience in technical writing, content production or technical illustration

Success Attributes

Excited by helping people
Passion to go above and beyond to exceed expectations
Experience in creating application and software instruction and content
Effective verbal and written communication
Ability to learn new skills and adapt quickly
Flexible and able to adjust to priority changes
Perform with integrity and accountability
Exercise independent judgment and discretion in decision making
Self-directed, fact gathering, decision maker
Ability to learn new technologies
Detail oriented and attention to accuracy
Energized working within a team to develop quality written and digital content
Ability to connect and develop content for multigenerational learning
Relentless desire and curiosity to quickly help customers solve customer problems
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Passion to learn new software and platforms

Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Summary
Company name: Dahl Consulting
Remote job title: Technical Writer