We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work - whether it's from home, an office, or your favorite coffee shop - while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role,
you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users. The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, and handling internal escalations to provide services through the Instacart platform and much more.

This is a full-time, entry-level 6 month contracted position directly with Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary.

This is a Sunday through Thursday, 12:00PM-8:30PM PST position.

ABOUT THE JOB

Review user-submitted data for completeness and accuracy
Complete live transaction reviews with a detail-oriented approach
Evaluate and resolve reports of system abuse
Categorize user data based on pre-set qualitative criteria
Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal and partner teams
Database entry and maintenance
Implement and execute internal policy initiatives to ensure platform safety and integrity
Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
Identify trends and anomalies in queue workflows

ABOUT YOU

1-2 years professional experience, ideally in a fast-paced setting in Identity, Data Processing, or Support related fields OR strong academic record
Familiarity with MS Office, Google Suite or similar
Familiarity with ZenDesk or similar
Ability to execute consistently with a high degree of accuracy and attention to details
Operate with a high degree of confidentiality
Positive attitude and fortitude to work through ever-changing and dynamic operational
conditions
Strong, clear, and concise writing and communication skills with attention to detail, grammar, brand tone, and voice
An eye for process optimization
Weekend or holiday availability

#LI_Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$23-$23 USD

WA
$23-$23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$23-$23 USD

All other states
$23-$23 USD

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Summary
Company name: Instacart
Remote job title: Fraud & Identity Specialist Evening Shift
Job tags: Fraud, data-processing, Zendesk