This is a remote role for the European timezone

Documentation & Technical Writing Manager

Grafana Labs

Grafana Labs provides an open and composable monitoring and observability platform built around Grafana, the leading open source technology for dashboards and visualization. There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open source projects, Grafana Loki (for logs) and Grafana Tempo (for traces).

With the growth in the adoption of the Grafana stack, as well as the expansion of Grafana Labs' products and projects, we are looking for a manager who can build the technical writing team and oversee the redesign and expansion of the documentation site, so that we can better serve the users who come to our site seeking technical content about our projects and products.

Grafana Labs was founded in 2015 and has grown rapidly with over 300 international employees and offices in New York, USA, and Stockholm, Sweden. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We are an ambitious, hardworking, and friendly team.

Make a difference.

Documentation is among the most critical and consumed content by users of Grafana. As a Documentation and Technical Writing Manager at Grafana Labs, you will be guiding the direction and enhancement of our documentation. In this role, you'll manage a team of Technical Writers who develop documentation for developer audiences and interact with engineering and other internal and external groups to define team deliverables, priorities, and processes. You'll also contribute to the writing and editing of the documentation and create process improvements.

We are looking for a Documentation and Technical Writing Manager who understands the documentation and technical writing needs of a fast-growing company with both open source and commercial products. In addition to helping stand up a technical writing team to keep up with our fast pace of development, you will also have an ownership role in improving our documentation site and working across the organization to identify documentation needs, requests, and prioritization. You will help drive collaboration across teams, responding to requests for a variety of tailored content that ensures our products are easy to learn and rapidly adopted.

Your specific impact

Understand the gaps in our current documentation and how to organize and scale content.
Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products.
Manage a team of technical writers.
Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video.
Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation.
Create a plan to help internal stakeholders track significant updates to our documentation.
Support a transparent project management process.
Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.

What we think you will bring to the team

Experience leading and writing excellent documentation for developers in a dynamic, fast-paced environment.
Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes.
Player/coach mentality to engage with an international team.
Ability to quickly understand the organization's needs and develop a plan in response, helping Technical Writers prioritize high-priority feature release work with other documentation, usability, and process improvements.

Ideal candidate skills would include

Experience working remotely.
Experience working with the open source community.
Experience building relationships and advocating the craft with internal stakeholders.
First-class written, verbal, and interpersonal communication skills.
Experience working with docs-as-code, with knowledge of Markdown, Git, GitHub, and project management tools.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: Documentation & Technical Writing Manager
Job tags: Git, technical writing, Project Management Software