Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone?"come make with us!

In this Marketing Operations role on Figma's Growth Marketing team, you'll play a critical part in working across marketing, sales, product, and growth to ensure our marketing team is set up for success as we continue to scale. You'll analyze existing processes and tooling, identify gaps and areas of opportunity, and scope, propose, and implement better solutions so we're set up for success as we scale. The ideal candidate for this role is a self-starter, willing to help out on any project, and excited about partnering with a variety of cross-functional teams.

This is an amazing opportunity to make a huge impact on quickly-growing marketing team, work in a collaborative, team-first environment, and interact with a passionate community.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Optimization: Analyze infrastructure, systems, and data management. Maintain a deep understanding of how our marketing tech stack works and act as a point-of-contact for questions and troubleshooting.
Planning: Scope and project manage foundational initiatives. Implement and own new tools, develop more streamlined solutions and processes, and identify areas the broader marketing team can be more efficient as we continue to scale.
Data processing: Own our event and livestream lead processing efforts, and assist with lead scoring, routing, and data enrichment initiatives for various demand gen channels.
Enabling: Coordinate with cross-functional partners to document updates, train and onboard teammates, and present key changes.
Reporting: Track, measure, and share program results with collaborators. Communicate insights and next steps with marketing, sales, product, and engineering team leads as needed.

Some projects you could work on:

Scope, implement, and roll-out new and updated tooling to support lead capture, enrichment, routing, and qualification
Team up with members from our marketing, data science, and sales teams to audit processes, propose suggestions, and document changes
Analyze our manual livestream clean-up process and our web form and paid marketing integrations to ensure proper lead routing and follow-up processes are in place, and propose and implement ways to automate and simplify them
Partner with analytics to ensure lead tagging in place supports a full view on our marketing funnel and identify what we would need in place for an attribution model

We'd love to hear form you if you have:

4+ years experience in marketing operations, including data management and processing, reporting, and campaign logistics
A deep understanding of either the exact or very similar tools currently in our data stack: Marketo, Salesforce, MadKudu, Endgame, Drift, Census, Ringlead, LeadGenius, Zapier, and FiveTran, along with web tools like Sanity, HotJar, Optimizely, etc.
Familiarity with Mode, Looker, Segment, Snowflake, or similar analytical platforms and databases; Excel expertise and SQL knowledge a huge plus
Experience implementing marketing tooling with exceptional project managing and planning skills, including a playbook for scoping requirements, evaluating vendors, proposing timelines, and rolling out changes
Experience working with sales and business ops teams to route leads and analyze data in various systems, and solid experience distilling complex issues into structured frameworks and developing concrete action plans
Comfort with managing a high amount of requests, frequently shifting priorities, and competing deadlines
Experience working with dispersed marketing teams in different regions and understanding the impact and implications of recommendations to different roles
Excellent collaboration skills and a deep understanding of the importance of building strong working relationships
High attention to detail with exceptional written and verbal communication skills

At Figma, one of our values is Grow as you go. We believe in hiring hard-working, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process?"idea to design to build?"and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace?"we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

Summary
Company name: Figma
Remote job title: Marketing Operations, Tech & Systems
Job tags: Salesforce, Data Engineering, fivetran