Stripe's mission is to increase the GDP of the internet and expand economic access globally. By making it easy for new businesses to get started and equipping owners with the tools they need to grow, we aim to break down barriers to entry.

We, too, are growing quickly around the world. Keeping Stripes everywhere informed, engaged, and connected demands a lot of thoughtfulness, empathy, and willingness to research and experiment. We're looking for an experienced leader to help us continue scaling internal communications across Stripe. From channel operations and exec comms to internal editorial and reputation management, you will help the company communicate more effectively at scale, without losing sight of what makes Stripe uniquely Stripe.

This leader will report directly to our global Head of Communications and work in conjunction with our Brand, Corporate, International, and Product Comms leads, as well as our partners in Employee Comms and Field Comms, to ensure we're telling a consistent story across all of our audiences.

The ideal candidate is intellectually curious, people oriented, and culturally attuned. They can modulate easily between highly structured work and unbridled creativity, and between high-level strategizing and detail-oriented execution. They can create systems and processes that can make all Stripes more efficient without getting in the way of a good idea or innovative experiment. They are confident and comfortable working closely with founders and senior executives.

You will:

Oversee and develop our internal communications capabilities, setting overarching strategy with and offering guidance to senior leadership, and crafting compelling content to support consistent narratives for all audiences
Work alongside external comms counterparts and other embedded communications functions, including Employee Communications and Field Communications, to scale and make more effective our company-wide communications
Create memorable and meaningful moments for Stripes-including our annual company event, quarterly all-hands meetings, and weekly fireside chats-that help foster a sense of connection and enrich Stripes' employee experience
Develop innovative ways of communicating with and engaging Stripes across a range of formats
Grow and develop our talented Internal Comms team, and scale internal comms systems and processes alongside a rapidly expanding Stripe

We're looking for someone who has:

8-10 years of experience in developing effective communications strategies, preferably in a high-growth environment alongside senior executives
5+ years leading, managing, and scaling high-performing communications teams. When the situation calls for it, however, you can also roll up your sleeves and execute
Exceptional written and verbal communication skills and impeccable people skills. You balance rigor with empathy (and levity!), producing excellent results because you're in it for the good of those around you
An innovative approach to internal communications. You tend to think expansively about what's possible and how we can best achieve objectives, and you have an instinctive aversion to things that are hackneyed, on the nose, or "corporate"-sounding
A propensity for working from first principles, converting challenges into opportunities, seeing what's on the horizon, and considering the effects of change within a complex system
A strategic mindset, coupled with the ability to sweat the details; you should be comfortable working in both unbound creative spaces and more structured spaces
A willingness to work across different time zones to ensure smooth communication between Stripes around the globe

You should include these in your application:

A resume and/or LinkedIn profile
Whatever materials or information you think would best help us understand your background and accomplishments

We don't expect candidates to tick each and every box above! Please don't hesitate to apply if it sounds like this might be the role for you.

Summary
Company name: Stripe
Remote job title: Head of Internal Communications
Job tags: Roll-ups, Internal Communications