Director of Communications

ServiceTitan is looking for a communications leader and storyteller to build and operationalize a world-class communications group. Reporting into the VP of Corporate Marketing, the Director of Communications will be responsible for PR & media relations, AR/IR, social media, and internal communications.

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.

The opportunity:

ServiceTitan is looking for a communications leader and storyteller to build and operationalize a world-class communications group. Reporting into the VP of Corporate Marketing, the Director of Communications will be responsible for PR & media relations, AR/IR, social media, and internal communications. The ideal candidate has a gift for storytelling, a passion for building and scaling high-performing teams, and proven experience at both taking a comms group from zero-to-one as well as operating in a high-growth pre- or post-IPO startup environment.

You will develop and own core messaging and positioning that clearly and powerfully conveys our mission, vision, and value. You will build a communications function from the ground up and lay the foundation for our brand vision. You will play an important role in changing public perception of the trades and shining a light on the critical work that contractors do to keep our life support systems -- air, power, water -- up and running in times of need.

What you'll do:

• Build a world-class communications team responsible for PR & media relations, AR/IR, social media, and internal communications
• Develop a clear and compelling messaging framework informed by a strong understanding of our customer and the strategic short-and-long-term goals of the business
• Partner with key stakeholders across the organization – including product, marketing, partnerships, people operations, customer success and the executive team – to ensure that our story is cohesive and well understood by critical audiences
• Oversee all public relations activities, including but not limited to: developing creative story angles, writing press releases, byline and content creation, executive thought leadership and external platform building, influencer relations, and media relations
• Lead executive communications; oversee media training, interview preparation, customer/investor presentations, and speeches
• Build and oversee an internal communications program in close partnership with People Ops and the executive office
• Design and oversee a social media strategy that advances talent brand, customer engagement, audience growth, and brand awareness

Who you are:

• Communications professional with 8+ years of experience building and leading high-performing teams
• Storyteller with a demonstrated ability to craft compelling narratives and secure press coverage that supports business priorities
• Data-driven problem solver with a clear perspective on how to measure success and demonstrate the business value of communications programs
• Outstanding communicator and collaborator who is able to navigate high pressure situations with ease
• Experience managing both agency relationships and an in-house team

About ServiceTitan

ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

• 1. Work/Life Balance: flexible work schedule, flexible PTO
• 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
• 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
• 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.