Grafana Labs

Director, GTM Tools & Technology Operations

Grafana Labs

Remote job description

Description of Duties

We're looking for a Director, Go-To-Market Tools and Technology Operations to join our rapidly growing GTM organization. In this role, you will serve as a key foundational hire in helping to scale our overall operational capabilities. Reporting to our VP, Revenue Operations, you will own the Go-To-Market tech stack, leading the overall strategic direction and execution of the team that architects, builds and implements technology solutions that align to business processes to support all our GTM capabilities. To be successful, you will be able to operate in an unstructured, fast paced environment and look forward to building the foundations for our future growth. You will have the desire to tackle several critical operational and business initiatives while having a solid technical foundation across a wide variety of technologies used across the GTM Organization.

Key Responsibilities

  • Create future vision for a scalable GTM technology stack in alignment the company's strategic priorities
  • Partner with finance, IT, marketing and sales leaders to redesign and automate business processes to achieve desired business objectives
  • Drive successful implementation of GTM technology solutions in alignment with business objectives for the GTM organization
  • Optimize the information design across the GTM technology stack to enable the development of marketing and sales analytics
  • Develop and implement policies and procedures to ensure data integrity and cleanliness of CRM and other system of record data to inform business needs
  • Provide regular, clear feedback on additional capabilities and functionality needed from our sales & martech tools to internal team members and external vendors
  • Ensure full usage of the sales & martech capabilities made available and own ensuring all team members are clear on their role in execution with these tools
  • Manage vendor engagements to maximize investment and ensure on-time and on-quality delivery
  • Collaborate with IT, engineering, and other teams as needed to align the GTM technology stack with cross functional company priorities and technology choices

Requirements

  • 8+ years of experience in marketing, sales support, and GTM tech with strong experience of taking on progressively more senior roles
  • Expert knowledge required in: CRM, Marketing Automation, Integration, and Customer Success Tools used across a wide variety of GTM functions
  • Ability to build and implement process improvements and systems automation to drive efficiency
  • Ability to independently manage multiple projects simultaneously and prioritize responsibilities
  • Strong written & verbal communication with the ability to express complex topics clearly & easily
  • Excellent attention to detail, follow-through, and resourcefulness

What you'll bring to the role

You are an entrepreneurial and industrious leader that thrives collaborating with teammates that challenge you to grow every day. Your experience has given you the balanced ability to put a hard technical problem under a microscope and update the system or code where necessary, without losing sight of the bigger picture and long term strategy. You effectively prioritize those things that are important and urgent (instead of just doing more) and you help your team to do the same to make sure the right work gets done. Importantly, your fulfillment as a leader comes from celebrating the growth and success of your team members.




About Grafana Labs: There are more than 900,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include three other open-source projects, Grafana Loki (for logs), Grafana Mimir (for metrics), and Grafana Tempo (for traces).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.




Summary
Company name: Grafana Labs
Remote job title: Director, GTM Tools & Technology Operations
Job tags: automation, Follow through, Sales & Marketing

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