Digital Content Associate, Demand Generation

The web team is responsible for www.servicetitan.com, the flagship website for ServiceTitan. The website is one of our most critical tools for lead generation; it's continually being updated and improved while we field requests from all across the organization. We strive to find the right balance between user experience and increasing conversions, and are committed to implementing web, design and conversion rate optimization best practices throughout both.

We are looking for a team member who has experience working in a CMS and understands the holistic nature of enterprise-level demand generation websites.

Ready to be a Titan?

ServiceTitan is looking for a detail-oriented Digital Content Associate to join the Web Team, within the DemandGen department. Reporting to the Senior Manager of Web Marketing, this person will work closely with stakeholders to bring their ideas to life on the web. From building pages in Contentful, to making content and image updates, to working closely with our designers and developers to do quality assurance checks on web projects, the person in this position plays a pivotal role on the web team.

The web team is responsible for www.servicetitan.com, the flagship website for ServiceTitan. The website is one of our most critical tools for lead generation; it's continually being updated and improved while we field requests from all across the organization. We strive to find the right balance between user experience and increasing conversions, and are committed to implementing web, design and conversion rate optimization best practices throughout both.

We are looking for a team member who has experience working in a CMS and understands the holistic nature of enterprise-level demand generation websites.

What You'll Do:

• Create and update prospect and customer facing web content in Contentful CMS
• Provide recommendations to stakeholders using web best practices and an understanding the www.servicetitan.com architecture
• Help QA team and web developers troubleshoot and test bugs
• Create Jira requests for the web developers
• Develop deep understanding and ownership of web templates and how they can be most effectively utilized and improved
• Assist with audit and content migrations as needed

What You'll Bring:

• 1-2 years of experience creating pages and content in Contentful or a comparable CMS
• Comfort and interest in spending most days in Contentful, Figma, Jira, Hive and the Google suite
• Experience working in a high-velocity environment
• A commitment to upholding brand and web standards and best practices
• An appreciation for and understanding of scalability and sustainability as it relates to large websites that will continue to grow
• The ability to pivot and adapt as priorities shift

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.