Remote job description

THE TEAM

The Marketing Strategy & Operations team at Eventbrite is at the forefront of optimizing our marketing engine for peak performance, ensuring efficiency, effectiveness, and scalability across the board. Our mission is to streamline marketing strategic planning, operational efficiency, tool implementation, and governance within the marketing function. We're dedicated to making sure that the marketing engine not only runs like a well-oiled machine but also effectively supports our end users and scales seamlessly in an ever-evolving marketplace.

THE ROLE

As a Content Operations Manager, you'll be instrumental in orchestrating multi-channel marketing campaigns and content that support Eventbrite's marketing and brand strategy. This entails working closely with the stakeholders on the planning, execution, and optimization of campaigns and content processes across various digital platforms to drive brand awareness, customer engagement, and lead generation.

A Day in Your Role

Imagine starting your day with a team meeting where creativity and strategy blend seamlessly. Here, you'll align on campaign/content priorities, review progress, and tackle any roadblocks with cross-functional stakeholders working with you on the campaign/content. Afterwards, you dive into our project management tool, to update campaign/content timelines and ensure everything is on track and deadlines are met.

As the day unfolds, you'll wear many hats, transitioning smoothly between coordinating with our talented content creators, innovative designers, and data-driven analysts. Your mission? To ensure every campaign/content element is perfectly synchronised and ready for a flawless launch. Your problem-solving skills shine when challenges arise, keeping operations running like a well-oiled machine.

In the afternoon, you become a data detective, analysing campaign/content performance and transforming numbers into actionable insights. You prepare detailed reports that highlight successes and uncover opportunities for optimisation. Wrapping up your day, you engage in strategic discussions, brainstorm future campaigns/content processes, and refine processes to drive even greater efficiency and impact.

RESPONSIBILITIES

  • Project manage and coordinate multi-channel digital marketing campaigns and content processes from inception to completion.
  • Collaborate with the campaign/content owner and cross-functional teams (i.e. content, design, analytics, and event creators) to ensure timely and effective delivery.
  • Maintain and update project timelines, content calendars, and dashboards.
  • Analyse campaign/content performance data to generate insights and recommendations for optimisation.
  • Implement best practices for campaign/content operations, including workflow management, documentation, and governance.
  • Troubleshoot and resolve issues that may impact campaign/content execution.
  • Continuously evaluate and improve campaign/content processes for efficiency and scalability.

QUALIFICATIONS

  • Minimum 3 years of experience in digital marketing campaign and/or content operations coordination, and 5+ years of overall working experience.
  • Strong project management skills with the ability to manage multiple campaigns and/or content projects simultaneously.
  • Expertise in Google Spreadsheets and/or Excel
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media ad managers, email marketing software).
  • Analytical mindset with the ability to deliver reporting and insights to the campaign/content owners.
  • Strong communication skills to effectively collaborate with cross-functional teams.
  • Experience in a fast-paced, dynamic work environment.

BONUS POINTS

  • Knowledge of SQL for data extraction
  • Experience with project management tools like Asana or Monday.
  • Experience with CRM tools like Hubspot or Salesforce.
  • Strong team player with a collaborative mindset.
  • Familiarity with the event industry and related marketing strategies.

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings' lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.




Summary
Company name: Eventbrite
Remote job title: Content Operations Manager
Job tags: social media, Email Marketing, project management

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