Community Manager, AI Exchange

At Scale, we believe that AI will dramatically improve the world, and our mission is to accelerate the development of AI.

We're looking for a passionate Senior Community Manager who serves as our liaison between our growing audience and the many narratives happening in the rapidly changing AI/ML space. Ideally, you're overly curious about AI and have experience leading a thriving technology-focused community.

At Scale AI, we know that a thriving community is one of the most valuable assets for a company. Community-led growth has the power to scale our business and brand presence in ways that traditional marketing alone can't.

At the heart of what you would do is connect the broader machine learning and AI community with AI Exchange. This role's objectives and key results will align with the following growth flywheel:

You will:

• Grow - Help grow our community to 60,000 visitors per month, including doubling our member base.
• Activate - Grow our monthly active member engagement to 30% on average. Keep members and visitors coming back through high-quality content and experiences
• Engage - Execute weekly community events and get members to participate and attend meaningfully
• Contribute - Build a contributor network of high-quality speakers and writers
• Promote - Turn members and contributors into promoters, fueling word-of-mouth
• Lead Recruiting for Experiences & Events
• Build a network of experts and thought-leaders in AI and regularly recruit to speak and share unique knowledge with the AI Exchange community
• Own the recruitment and management of the pipeline for speakers and contributors that support our active field marketing and events calendar
• Support in-person practitioner meet-ups, events, and activations to help build local communities
• Help activate our internal subject-matter experts via talks, industry events, conferences, and contributed content
• Own community-led talks and tracks for our annual conference,TransformX

Community - community engagement

• Develop and refine the community strategy to scale up the Exchange online community and provide value to members
• Keep the community thriving and engaged by planning, creating, sourcing, and sharing content, resources, and discussion topics
• Work closely with the growth marketing team to manage ongoing member recruitment and engagement campaigns
• Recruit and coordinate a team of community moderators and manage the operations and processes associated with the community
• Build partnerships with other organizations to build a robust ecosystem that supports our long-term vision
• Content & Education - Help build the best engine for high-quality AI/ML content
• Work closely with the editorial lead to manage a regular cadence of content so that our community not only covers but ideally furthers the industry discussion around all significant trends and developing technologies
• Help recruit a contributor network of writers, editors, experts, and thought leaders
• Coordinate social media and overall distribution/amplification strategy for our content

Ideally you'd have:

• Bachelor's degree preferably in Journalism, English, Marketing or Communications, or computer sciences degree with strong writing samples
• Minimum 5-7 years in a community management role
• Demonstrated experience recruiting high-quality contributors and speakers for a variety of content engagements, including in-person and virtual events
• 3-5 years of work experience developing and leading a community content calendar
• Proven editorial skills with impeccable command of the English language
• Digital-savvy with a deep understanding of digital and content marketing trends
• Proven record growing traffic and/or online communities
• Expertise in digital, SEO, social media, and building contributor networks

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, GM, Samsung, Airbnb, NVIDIA, and many more. We've recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.