Funding Circle

Borrower Communications Specialist

Funding Circle

Remote job description

Who are we?

We want to help small businesses win. That's why we're here.

We connect small business owners to investors - to create jobs, support local communities and power economies - because we believe that people are made to do more. And we want to help realize their goals.

So, we created the leading small business loan platform. At the end of 2020, Funding Circle had lent $15.2 billion in 143,000 loans to 100,000 small business owners globally. There's never been a better time to join!

Be part of the team that changes everything. Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

This role sits within what we call the "Funnel" team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

What will you be doing?

Our team is seeking a fast learning and hard working individual who knows how to gain insight to borrower needs. Someone who is passionate about improving borrower experiences and helping small businesses succeed. An individual who thrives on providing solutions to new and existing customers. A successful candidate will be a good listener and problem-solver who is motivated by providing excellent, efficient, and accurate service.

  • Monitor and respond to customer email communications in a timely manner
  • Properly route, prioritize, and respond to escalated requests as they are received
  • Assist with management of external servicing vendor to ensure a high level of customer satisfaction and alignment with internal company policies
  • Act as liaison between servicers and internal Funding Circle stakeholders
  • Coordinate with multiple departments to provide consistent, high-level customer service

Are you?

  • 3-5 years Customer Service experience
  • Excellent verbal and written communication skills
  • Ability to maintain a high level of professionalism with clients and establish a positive rapport with every customer
  • Experience with Google Drive
  • Experience with Salesforce or other CRM software
  • Strong organizational and time management skills
  • Persistent desire to learn
  • Positive outlook and demeanor

Why should you join us?

We're gearing up for our biggest chapter yet - and it's being driven by all of our Circlers.

We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.

Yes, it's target-driven and high-octane - but we like to play hard too. That's what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.

If you show skill and willing, we'll back you all the way. This is the place for you to build something incredible.

Our Benefits:

  • Unlimited PTO
  • Hybrid Working
  • Flexible Work Hours
  • Monthly Lifestyle subsidy
  • Spring Health EAP
  • Generous Parental Leave
  • No cost Healthcare options
  • PPO, HMO options available
  • 401(k) Retirement Match- vests right away!
  • Commuter Benefit, WFH subsidy
  • Career Development Resources
  • It's in our differences that we find our strengths.

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Want to Build the Incredible? We'd love to hear from you.
  • Colorado Only* Base Salary range of $45,000 to $67,000 + equity + benefits

The health and safety of Funding Circle employees is our top priority. Therefore, as a condition of employment, Funding Circle requires proof of COVID vaccination for all U.S.-based new hires beginning October 1, 2021. Reasonable accommodations will be made for medical or religious reasons consistent with applicable laws.

Company name: Funding Circle
Remote job title: Borrower Communications Specialist
Job tags: marketplace, fintech, lending, smb

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