Ads Operations Policy Specialist

We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it's more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart's Ads business is growing rapidly in volume, products, countries, and verticals. As we expand, it is critical to maintain a high level of user trust in our service. The safety and integrity of our ad products is therefore a top priority for the company. We are looking for policy specialists who can research and formulate policies that will govern the ad content that can be presented to users across different parts of their Instacart journey.

As a Policy Specialist, you will focus on the Instacart user, and work closely with product, engineering, legal and ops teams across the company to improve the user's experience with ads. You will advise Instacart on core principles and help the Ads team manage and grow products in a safe manner. You'll be a strategic thinker and team player, with a passion for doing the right thing.

ABOUT THE JOB

• Develop Instacart's proactive content policy agenda and core content policy positions
• Research regulatory, trust and safety concerns to define new policies, and communicate them to advertisers and other stakeholders.
• Work closely with a diverse set of engineers, product managers, legal and ops teams to interpret high-level policies into enforceable concepts.
• Develop policy training material for policy enforcement teams.
• Manage and resolve escalations from internal and external stakeholders.

ABOUT YOU

• 5+ years of experience in online content policy, preferably but not necessarily in an e-commerce and/or ads context
• Ability to make decisions in a fast-moving environment based on complex and sometimes ambiguous information
• Passionate about cross-functional collaborations and driving consensus across multiple partner teams
• Ability to analyze legislation and regulations, understand how technical language could affect the ads business, identify business implications and synthesize policy documents for internal customers.
• Ability to research user sentiments towards online content to develop clear policy boundaries
• Can effectively communicate complex information in writing and verbally to a wide variety of audiences
• Can balance long and short-term priorities to deliver results
• Resourceful and entrepreneurial with a bias towards action

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