Dental Benefits Support Representative - Work From Home/Remote


Job description

Dental Benefits Support Representative Phoenix, AZ

Pay: $16.00 - $16.50/hour

Training (3 weeks): 8:00 AM 5:30 PM, Monday Friday

Work Hours (scheduled after training): 8:00 AM 8:30 PM, Monday Friday

Job Description:

The Customer Service Representative interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR projects a professional company image and provide superior customer service by corresponding with customers via any customer contact channels (60% customers/40% doctors offices).

Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility

Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Provide direction on the usage and benefits of self-service tools.

Assist members with ongoing access to care by locating a network dentist or assignment to a primary care dentist.

Appropriately route inquiries to the necessary departments or individuals when the resolution of the inquiry is beyond the span of control of this role.

Bilingual skills are a plus inthis role.

Company DescriptionRandstad is the #1 staffing agency in the world. We partner with well respected organizations and Fortune 500 companies across the US.
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Dental Benefits Support Representative - Work From Home/Remote

Tags: Business
  • job category

    Medical / Health

  • posted

    1 month ago

  • yearly salary range

    $33,300 - $34,300

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