Quality Placement Authority

Call Center Specialist (Bilingual)

Quality Placement Authority

Job description

Call Center Specialist Full time hours work from home.

Call Center Specialist will report to the program Supervisor.

Call Center Specialist will be assisting individuals with financial or non-financial needs.

Responsible for gathering information to screen potential clients and them matching them to the appropriate resources.

Treating each individual with professionalism and compassion

Adhere to departmental scripts and protocols when processing clients intakes, crisis handling procedures, active listening, speaking clearly and leading the calls.

Informs supervisor of any call that need to be escalated and or service delays so that proper follow-up with external agencies can occur

Maintain up to date and accurate client information, professional standards.

Must have high school Diploma or GED

Bilingual Spanish a Plus.

Company Description

Whether you are looking to get a new job, move up the corporate ladder, re-enter the workforce, get more experience, or just gain more control over your schedule, Staffing Network & Quality Placement Authority can help you locate the position that best matches your skills and interests.



Company
Quality Placement Authority
Call Center Specialist (Bilingual)

Tags: Business
  • job category

    Customer Service

  • posted

    1 month ago

  • hourly salary range

    $13 - $14

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