Senior Specialist, HR Operations

Ready to be a Titan?

Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.

As a Sr. Specialist HR Operations, you will be responsible for leading day to day design and execution of support transactions, discovery sessions on new process designs and audits. The right candidate will demonstrate ability to navigate ambiguity while driving successful projects to completion.

What You'll Do:

• Partner and influence on a range of Human Resources processes that could include Employee Onboarding, Employee Transfers, Performance Management, Employee Terminations, Unemployment Compensation, and Verifications of Employment.
• Act as liaison and subject matter expert of HR Ops across cross functional projects
• Lead day to day support transactions across HR Operations from a system, process and policy perspective.
• Responsible for weekly/monthly audits to ensure data integrity, accuracy and consistency.
• Lead discovery conversations with our Employee Experience and Total Rewards team on how to improve our day to day processes and transactions.
• Lead conversations and tracking of success metrics for Employee Experience.
• Ensure easy, user-friendly access to and appropriate distribution of HR information, reports and metrics across all users within the company.
• Provide training on new and existing functionality to new and existing users as well as support of users after go-live.
• Assist with UAT re: improvements/enhancements to new and existing HR applications, reports, business processes
• What You'll Bring:
• Excellent verbal, written, interpersonal and telephone communication skills are required.
• Proven ability to successfully navigate ambiguous environments and prioritization.
• Strong analytical and data validation skills, experience with reporting and data analysis.
• Must have strong Excel skills
• Prior knowledge of HRIS policies, procedures, systems and tools.
• Strong understanding of Workday position management
• 5+ years of relevant experience and a BA or BS degree.
• 3+ years Workday HCM experience is preferred.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.