Senior People Operations Specialist

Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform? empowers customer-facing teams to take advantage of their most valuable assets - customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Inc 5000 (#99), Forbes Cloud 100 (#28), LinkedIn Top Start Ups (#2), and Great Places to Work lists in 2021.

Our People Operations team is looking for a versatile and solution-oriented Sr. People

• Operations Specialist to support a wide variety of People Operations initiatives to help
• Continually improve the employee experience and our internal processes. Reporting to the Sr.
• Manager, People Operations, you will be responsible for facilitating the onboarding and
• Offboarding processes for employees and will support end-to-end employee lifecycle
• Transactions for employees in the US and EMEA and serve as first-line support to our
• Gongsters.

Responsibilities

• Serves as a first point of contact to Gongsters and responds to high volume inquiries regarding People-related programs and policies. In a team lead capacity, acts as an escalation point for tier-2 support requests
• Owns various aspects of the employee lifecycle, including but not limited to onboarding and off-boarding
• Processes employment changes (acquire proper approvals, perform data entry, ensure changes are reflected in applicable internal systems) with a high degree of accuracy
• Maintain a high level of data integrity by conducting system wide audits, perform root cause analysis, and proactively addresses data discrepancies
• Collaborate and partner with internal stakeholders to identify, recommend, and implement continuous process improvements that will enhance our operations and employee experience
• Serve as point of escalation for all HR data related inquiries
• Maintain and organize employee-facing resources - ensuring forms, policies and resources are up-to-date and easily accessible by employees
• Take ownership of specific projects or initiatives as directed
• Ensures compliance with all federal, state, and local laws

Qualifications

• 3-5 years of related People Operations experience with increasing responsibilities,
• Bachelor's degree preferred
• CST / EST time zones preferred
• Experience with Workday and Zendesk preferred
• Proven experience managing a variety of projects to successful completion
• Ability to take ownership of tasks and use initiatives to solve problems, exercising an appropriate level of judgment
• Strong organizational skills and attention to detail
• Strong business acumen, including critical thinking, problem-solving, collaboration, and initiative skills
• Comfortable with ambiguity and demonstrated ability to work well in a fast-paced environment

Perks & benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
• For most plans, Gong pays 100% of the premiums for employees and 50% of premiums for dependents.
• 401K program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment

Gong is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.