OVERVIEW

Our People team supports over 1,000 team members in around 50 different countries. Our team is highly customer service focused and thrives on being able to dive into the details, build from scratch and create structure through chaos. We're ambitious too. Grafana Labs scaled rapidly over the last few years and we're evolving our team, our processes and the support that we offer to the business at a fast pace. We're looking for an exceptional People Ops Benefits Coordinator to support our international team.

This is not just any administration role. This is an opportunity to join an organisation in a high growth phase and we're looking for an exceptional candidate as this is a high impact position. The People Ops Benefits Coordinator will provide key administrative support for our benefits administration for the US, Canada and other global locations.

RESPONSIBILITIES

Lead the benefits administration for benefits in all of our entity locations
Promptly answering benefits queries via Slack and email
Support US new hires with their benefits onboarding, ensuring that they have enrolled or waived their benefits within the required time frame
Support our US team with qualifying life events administration
Partnering with our Benefits team to support US open enrollment each year
Ensuring our Canadian new hires are correctly enrolled into their benefits plans
Be a portal administrator for our global benefits systems and ensure clarity of data across our systems
Maintaining and routinely reviewing our internal communications to team members to ensure that they have access to the most up to date benefits information
Partner closely with the Finance team to ensure accurate delivery of all documentation and information, including checking and sending benefits invoicing
Partner with the People team to prepare monthly payroll updates for the finance team
Support the preparation of new hire Equity grants for Board approval
Support the People Ops team with general administration, project management, reporting and data audits.
Build great relationships with benefit brokers and attend bi-weekly meetings

QUALIFICATIONS

Ideally you'll have experience working in an admin or People / HR support role, having some benefits experience will be a plus!
You will be highly organised, with a strong attention to detail. You will need to love multitasking and have excellent follow through skills
You will be happy working independently and able to use your initiative and creative problem solving skills to manage decision-making
You have strong internal communication skills and can professionally distribute key information to the wider company
Ideally you will have experience working remotely and/or internationally coordinating with peers and team members globally and understand the challenges and opportunities of remote working and remote communication
You will be highly approachable and have a customer service mindset to your role ensuring that everyone, locally and internationally has a great interaction with you
You are able to adapt to new processes, technologies, and ways of working
You will be process oriented and enjoy creating process and structure where there is none
Ideally you will have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information.

In the United States, the Base (OTE for commission positions) compensation range for this role is $60,950 - $73,306. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: People Ops Benefits Coordinator
Job tags: Follow through, Attention to Detail, Multitasking skills