People Operations Business Partner

At Newfront, we're building the modern insurance experience. By relying on our strengths as an industry-leading professional operation and an industry-leading business operations and technology company, we will address and solve these challenges. We are transforming the delivery of risk management, employee experience, insurance, and retirement solutions through our tech-enabled, full-service brokerage.

Driving our ambition is a simple but powerful culture. We've created something special; an innovative company with a fulfilling and award-winning culture based on Diversity, Equity, and Inclusion and the core tenets of Work, Love, and Play.

We believe in empowering people, from our clients to our team members. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, more productive employees, and more successful clients.

SUMMARY: The People Operations Business Partner (POBP) position is responsible for aligning business objectives with employees and management in designated business units. The POBP maintains an effective level of business literacy about the unit's business position, its plans, colleagues, and culture. The POBP supports business managers by aligning human resource and organizational development activities with organizational strategy - helping solve business issues through the people side of the business.

Focus areas include:

• 1. Change management: Accelerating change to meet business imperatives.
• 2. Organization engineering: Understanding how organizations work and best practices for success.
• 3. Culture management: Driving the culture and ensuring everything the company does aligns with its culture.
• 4. Inclusion: Supporting every employee, regardless of race, gender, sexual orientation, age, religion, etc.
• 5. Employee Value Proposition: Leveraging employees as brand ambassadors and a powerful source for recruiting and retention.

FROM THE TEAM: Being a part of Newfront's People Operations team affords you growth and career opportunities - and more. We are a tight knit and smart-working team dedicated to helping the entire team Work, Love and Play to the highest and best of their abilities. In this role, you would be an integral part of building the Newfront team for success now and in the future. Since we are growing as an organization, your career can grow with us too.

General information

• This position is a salaried, exempt and full-time position.
• This position may be remote and/or can work from any of Newfront's office locations. #LI-Remote
• This position will report to: Sr. Director of People & Diversity Operations.

What you'll be doing

Management Responsibilities: This position has no direct supervisory responsibilities but does serve as a coach and mentor for People managers and other members of the People Operations team.

Duties/Responsibilities:

• Establish and maintain partnerships across functions to deliver value-added service, using People Operations capabilities to accomplish company-wide goals.
• Analyzes trends and metrics in partnership with the People Operations Team to develop solutions, programs, and policies.
• Manages and resolves simple and complex personnel issues as they arise. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal counsel as needed/required.
• Provides day-to-day performance management guidance to teams and People Managers (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with leadership, People Managers and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides People Operations policy guidance and interpretation.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Helps identify training needs for business units and individual coaching needs. Participates in evaluation of training programs to ensure success.
• Consults with team and People Managers, providing People Operations guidance when appropriate.
• Fosters a culture of diversity, equity, and inclusion.
• Acts as a mentor and point of contact for business units and People Operations team members.
• Performs other related duties as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

What you bring to the table

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to think strategically with keen eye for detail.
• Strong organizational skills and capacity to manage multiple projects simultaneously.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.

Education and experience

• 5+ years of experience resolving complex employee relations issues.
• Previous experience working as a Business Partner or related role in People Operations.

Certificates, licenses, registration

• Professional in Human Resources certification a plus.
• Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

NOTE: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.