HR Generalist, Care

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

We are looking for a strong HR Generalist to partner with our Customer Care org. The HR Business Partner will actively partner with leadership to drive people strategy and collaborate with employees (both exempt and non exempt) to foster a culture of ownership, trust and collaboration. This role is critical to enable our business growth and further our mission of creating a world where everyone has access to the food they love and more time to enjoy it together.

ABOUT THE JOB

• Act as subject-matter expert for labor laws for both exempt and non-exempt employee groups (performance, benefits, compliance, terminations, leave of absences, etc.)
• Counsel and provide mentorship to first-time managers on employee relations, systems implementation, performance management, policies, procedures, and other related topics
• Partner with your region or function's HR Business Partner on larger projects and org changes
• Provide on-the-ground HR support for the Eastern Region
• Identify and recommend continuous improvements to HR programs and processes to drive efficiencies and enhance the employee experience
• Conduct exit interviews and support administration of employee offboarding
• Ownership of full-cycle employee relations investigations
• Be a vital touchpoint for all people related outreach regarding benefits, performance, company programs, and policies
• Partner cross-functionally with teams across Recruiting, Payroll, Learning & Development, Legal, Compensation, Benefits, and Policy to integrate people solutions

ABOUT YOU

Required Qualifications

• Five (5) years of HR experience in fast growing organizations
• Knowledge of HR federal & provincial laws and regulations
• Strong experience with Google Suite & Excel
• Ability to handle multiple priorities simultaneously and navigate in a rapidly-changing environment
• Proven communicator with demonstrable experience influencing and collaborating cross-functionally, ideally with dispersed teams
• Experience being the face of HR, representing policies and practices to managers and employees across the organization
• An analytical mindset and high business acumen

Preferred Qualifications

• A BA/BS degree
• Experience with Workday (or similar HRIS)
• Experience supporting non exempt employees

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.