Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

Built In NYC Best Place to Work (2022)
Built In NYC Best Midsize Companies to Work for (2022)
Built In NYC Best Paying Companies (2022)
FORTUNE Best Place to Work in Health Care (2021)
FORTUNE Best Place to Work in New York (2021)
PARENTS@WORK Best Places to Work for Parents (2021)
ROCK HEALTH Disruptive Founder of the Year (2021)
GREAT PLACE TO WORK Certified (2021)
FAST COMPANY #1 Most Innovative Company in Health (2020)
CB INSIGHTS Digital Health 150 (2020)
INTERBRAND Breakthrough Brand (2020)

Learn more about the meaningful impact your talents will serve for Maven users by clicking here.

Maven is looking for full-time Care Advocates to join our team to support our existing patients and practitioners, and the expansion of clients in coming months. Our Care Advocacy team is the voice of Maven, helping both providers and patients navigate digital care. As a Care Advocate, you love helping people in their times of need!

This is an entry level position on the Care advocacy team that will be focused on mastering the Maven product and the core responsibilities of the role with supervision and support.

The Care Advocate class of July 2022 will begin on Tuesday July 5, 2022.

We are currently looking for a Care Advocate who is fluent in Hebrew as well as English. This role would work the morning shift: 7am-3:30pm Eastern. Work weeks will either be Sun to Thurs or Tues to Sat.

Our Care Advocate team works remotely. We are looking for Care Advocates who reside in any of the following states: Florida, North Carolina, South Carolina, Ohio, Pennsylvania, Delaware, Georgia, Kansas, Maryland, Maine, Michigan, Minnesota, Tennessee

As a Care Advocate at Maven, you will...

Deliver amazing service to our providers and patients, primarily via email/messaging, following Maven procedures and guidelines
Conduct video appointments with members to support their goals with navigation and coaching
Provide ongoing case management in accordance with the Maven outreach schedule
Answer user questions about our product and provide personalized online appointment booking support
Triage urgent care requests
Strategize creative solutions to help solve member needs
Relay member insights to support product development
Take on short-term research projects as needed
Provide other duties as assigned

We're looking for you to bring:

A background in allied health, human services or healthcare
A motivated and ambitious outlook - you love to get things done while staying organized
Dedication to delivering excellent customer service while remaining calm, flexible and invested in the user's journey
Problem-solving skills to help find creative solutions to customer needs
Enthusiasm to work independently and on a collaborative team
Excellent written and verbal communication skills
Empathy for patients and devotion to work with discretion as you would be working with sensitive data

Additional helpful experiences and skills:

Experience working with sensitive health information
Experience in social work, nursing, public health or related field
Experience in insurance navigation/claims advocacy or medical billing
Experience working in a fast-paced startup environment
Experience in family planning and maternal-child health areas such as pregnancy, postpartum, adoption, surrogacy, and fertility
Fluency in a language other than English

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

***These benefits apply to Maven full time employees. Those joining our provider network on a contractual/ 1099 basis are not eligible for the benefits listed below****

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That's why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
Free One Medical membership and access to Spring Health
Work from anywhere IN THE WORLD summer! You choose where you want to work from all summer, and go.
401(k) match
Unlimited paid time off for salaried employees
Monthly stipend for your choice of wellness benefits
In-office catered breakfast on Tuesday, Wednesday Grubhub lunch program & Thursday happy hours (SF & NYC).
One-time stipend to enhance your work from home experience if you're remote, and ongoing $50p/m reimbursement for WFH expenses.
A variety of virtual team events such as musical performances, game nights & happy hours
16 weeks parental leave and 1 weeks flexible time upon return + $1.5K/mo for 2 months, new parent stipend
Annual professional development stipend and access to a personal coach through Maven!
1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com.

Summary
Company name: Maven Clinic
Remote job title: Bilingual Care Advocate
Job tags: Tax Forms, Maven, Nursing