Senior Payments Processing Specialist

About the team

The Payments Processing team is responsible for monitoring bank payment processing, proactively recognising and resolving major processing issues, and communication with our banking partners and related product teams. Our aim is to identify disruptions in existing and new payment integrations before an issue impacts customers. If we find room for improvement based on feedback from other service teams, we validate these ideas and pass them to our operations team. We endeavour to do more for our customers, so that we stand apart from the rest.

What you'll be doing

• Monitor bank payment integrations, proactively recognise and resolve processing breaks
• Escalate issues and improvements to our product teams and banking partners
• Investigate and respond to enquiries from other banks through SWIFT channel
• Create detailed tracking dashboards and alerts based on internal database
• Measure and forecast any possible negative impact of incidents on our clients
• Work in tandem with the operations team to establish error resolution procedures
• Distribute explanatory comments about issues to our customers and other service teams

What you'll need

• Experience in a bank or other financial services (at least 2 years in payments department)
• Ability to break complex problems into smaller ones by analysing data with the help of such tools as SQL, Excel, Jira, Confluence
• Understanding of SWIFT, SEPA, ACH, Faster Payment and other payment schemes
• Flawless English (both speaking and writing skills, understanding of banking terms)
• Confidence in explaining issues with ease based on clear arguments and analysed facts
• Ability to organise workflows, prioritise tasks and deliver high quality on tight deadlines

Education level BA/MA degree