Director, Fintech Operations & Strategy

Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize the potential for salons and spas, as well as the clients they serve.

Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard's technology not only helps salons and spas to survive but thrive. Take a look at how we (and YOU) can make that happen.

Inspire innovation

We are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Boulevard is looking for a Director of Fintech to join its growing Finance team. This person will be responsible for reviewing Boulevard's Payments policies, procedures and operational functions to find areas of improvement, optimize operational functions, and set service level expectations. This person will also be responsible for understanding the applicable laws, regulations, and rules that apply to the operational areas and ensuring the proper controls are in place to ensure compliance, develop and help roll out new financial products, payment services, backend automations, policies, and best practices.

What you'll do here:

• Creates a winning operational culture, managing day to day operational functions performed by an engaged set of team members.
• Reviews, analyzes and evaluates business procedures to comply with applicable regulations, laws, and rules.
• Implements policies and procedures that will improve day-to-day operations
• Work with a development team to build out a vision and strategy for the department including okrs and kpis for each team.
• Identifies data trends and makes recommendations for quality improvement.
• Work with cross-functional partners to identify new process improvement opportunities in technical quality, cost, performance, evaluate and analyze current process metrics, and performance to identify areas requiring improvements.
• Works with external business partners to improve operational processes and manages the relationship with these partners from an operations perspective.
• Develop process improvement initiatives to increase operational efficiency and productivity, prepare and present project proposal presentations at the executive level for approval, and prioritization when needed
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Work with the managers to properly execute effective training on new directives, policies, and procedures
• Manage recovery and revenue, recoupling fees, and avoiding loss.
• Work with other departments in the company such as product, finance, risk and compliance, and business development to influence and support their initiatives.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.

Why you'll thrive:

• Education: Bachelor's degree in statistics, mathematics, or business administration is preferable.
• Experience: Minimum of 8 years of experience in eCommerce, FinTech or Banking Payments.
• Knowledge: Operational knowledge of the payments functions (pay-ins, pay-outs, flow of funds, etc), and ability to understand industry and regulatory changes and assess impact and vital changes needed to support the evolving payments landscape. History of working with legal and compliance functions.
• Systems: Familiarity with financial planning tools (e.g. Adaptive, Anaplan, Planful), Salesforce, ERPs and an advanced knowledge of Excel
• Detailed: Experience in a high-growth enterprise software environment; capable of prioritizing and executing on many projects at once
• Expert Communicator: Excellent communication skills, both verbal and written - proven ability to effectively translate technical information to non-technical individuals
• BONUS POINTS for prior experience at a startup

Benefits

In addition to the wonderful people, you'll get to work with (meet some of them here!) and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically.

• Take a break whenever you need to with our flexible vacation day policy.
• Fully remote so you can choose where you want to work.
• Health is a priority, so we've got you covered with dental, medical, vision, and life insurance.
• Investing in the future with a 401(k) matching option.
• Work from home stipend every month.
• Family planning resources and specialized support programs.
• Boulevard Bucks Learning & Development program allows employees to explore businesses in the market we serve.
• Equity: get ahead on the ground floor and grow with Boulevard.

Not convinced?

• Hear what Leo, one of our architects, says about life at Boulevard.
• Read through what our customers are saying about our product.
• Check out our latest product release and how we're continuously working to improve.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.