Collections Specialist

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

We are hiring a Collections Specialist on a contract basis. See details below

ABOUT THE JOB

• Ability to manage a portfolio of 400 accounts
• Research and resolve account discrepancies as needed with internal/external teams
• End of month reporting
• Maintain accurate records of customer communications (i.e. promise to pay, payment arrangements)
• Identify and suggest process improvements
• Proven track record of reducing DSO
• Respond to customer inquiries in a timely manner
• Provide collections team with weekly accounts update
• Perform ad hoc duties as needed

ABOUT YOU

• 2+ years of B2B collections experience
• Understanding of the quote-to-cash process
• Experience with Purchase Order and Customer Payment Portals
• Strong interpersonal and communication skills
• Demonstrates initiative and proactive approach to resolving past due accounts
• Detailed oriented with strong analytical & problem-solving skills
• Moderate experience with Oracle is a plus
• Able to effectively use Microsoft Office, GSuite, and various intercompany communication software
• Effectively works solo and as a team
• Intermediate Excel skills
• Ability and willingness to handle multiple tasks under a tight deadline in a fast-paced and dynamic environment

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.