Learning and Performance Specialist, Product Support

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!

As a member of our Product Support Team, you'll have the exciting opportunity to be on the forefront of our training efforts, helping to ensure our team is knowledgeable and always learning more. Your work will ensure our customers are supported using Figma throughout their entire product journey enabling them to do their best design work. If you're passionate about designing and delivering training to improve the employee and customer experience, we want to hear from you!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Deliver training and coaching to our Product Support team members equipping them with the knowledge and skills required to be successful in their role
• Collaborate with our Product Support Analyst to identify gaps in knowledge and create targeted programs to improve our training content
• Actively contribute to improving our enablement processes and tooling to ensure we deliver quality and efficient experiences
• Partner with Product Support Leadership subject matter experts to develop and deliver learning content
• Create scalable learning assessment tools and experiences to ensure that our Support Specialists are delivering the exceptional experiences we want for our customers
• Collaborate with cross-functional partners to ensure Product Support is up-to-date and knowledgeable on product and feature launches
• Ensure our training materials are up-to-date and accessible so that our team has Figma knowledge at their fingertips when they need it most
• Help to plan, prioritize, and launch training programs that address our teams needs with onboarding, release launches, ongoing product knowledge, and skills building
• Develop training programs that improve customer satisfaction and foster employee engagement
• Participate in identifying success metrics for enablement initiatives and own the outcomes of your enablement programs - including knowledge transfer and business impacts

We'd love to hear from you if you have:

• Bring experience working in a support environment for a technical SaaS product
• Possess strong written communication skills, with the ability to turn complex ideas into easily understood concepts
• Are agile and adaptive, and thrive in the ever-changing growth and excitement of startup culture
• Love facilitating training events and bring your enthusiasm to all you do through your exceptional communication skills and attention to detail
• Produce your strongest work through independent focus time, but are energized through collaboration with others
• Navigate team and organizational alignment with ease to deliver optimized and repeatable success
• Thrive checking projects off as on-time and completed
• LMS (Learning Management System), internal knowledge base, and project management experience is a bonus

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process-idea to design to build-and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace-we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.