Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone?"come make with us!

Figma's mission is to make design accessible. We formed the Figma for Education team to expand on this mission and started by making Figma available free for schools to ensure every student and educator can create with Figma. Plus, because Figma is a fully browser based tool, students and educators can access Figma with any device from anywhere in the world, as long as they have an internet connection.

The Figma for Education team is passionate about working with the next generation of makers and giving them the tools they need to design the future. We have a bold vision to make Figma the industry standard for visual collaboration in the classroom. With this role you'll get in at the ground floor in this fast growing team.

We are looking for an Education Program Manager to join our dynamic team of creatives, engineers, marketers, and brilliant business folks. You aren't the typical salesperson, and we aren't the typical design tool company. As the founding member of the Education Program Management team, you'll be responsible for overseeing all aspects of account and relationship management with our education customers. This will include creating foundational processes for onboarding new education customers (in both K12 districts and higher education institutions) while also deepening existing relationships to help grow our Figma for Education program. You will be essential in creating a repeatable process for pitching, onboarding & supporting customers. While you won't have traditional sales obligations like a quota (since schools get Figma for free), you will act as the primary point-of-contact for our education customers.

Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Education customers.

What you'll be doing:

We're looking for a program manager who can help Figma for Education scale rapidly while partnering with the larger Figma team.

Build out our PgM function from the ground up, including foundational processes for onboarding & supporting both new and existing education customers.
Create resources to effectively present Figma for Education solutions to educational institutions. Develop new training materials for workshops as needed to ensure an amazing Figma customer experience.
Establish and maintain relationships with key stakeholders at large school districts and higher ed institutions at both national and state levels. Define and execute on engagement strategy.
Analyze internal data to understand customer usage, including risks and opportunities.
Collaborate with Education Marketing manager to drive continued growth.
Collaborate with Designer Advocates to bring professional development and support to large scale implementations.
Partner closely with product teams to ensure we're factoring customer feedback in ongoing product development.

We'd love to hear from you if you have:

3+ years of closing experience working with customers in Sales or Program Management, ideally in a fast scaling technology driven business.
Excited about working in a fast-paced environment and helping improve business processes as we grow
Desire to learn a technical product and effectively communicate Figma's value to potential customers
Track record of building lasting relationships and simultaneously growing multiple accounts for a wide range of customers.
Ambitious self-starter who's eager to learn while being a core part of building our business from the ground up
High attention to detail with excellent written and verbal communication
Bonus: You have domain expertise, understand the K12/higher ed educator and school leader audiences and have worked with them in the past.

Read more about our team:

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process?"idea to design to build?"and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace?"we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

Summary
Company name: Figma
Remote job title: Education Program Manager
Job tags: Software Project Management, Process Flow Documentation, program management