If you are passionate about all things MongoDB, love helping customers succeed, and want to play acritical role in the evolution of technical support for open source databases, Percona's Senior MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

If you are ready to be a part of our team, then contact us today!

What You Will Do

Ownership of technical support tickets related to MongoDB and related technologies
Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues
Ensure that tickets are kept up to date and driven to resolution
Maintain up to date technical and non-technical documentation related to MongoDB
Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles
Keep current regarding the latest technology trends in the MongoDB community
Team knowledge transfer regular update and training to the whole of Support
Webinar recordings
Spot checks /QA

Your Experience, Skills, Attributes

Expert-level knowledge of MongoDB
Excellent Linux skills and familiarity with debugging issues at code level
Prior technical support experience is a must have - including providing services to agreed SLA's
Fluent written and spoken English communication skills
Professional, customer service oriented attitude
Strong work ethic and entrepreneurial approach
Ability to communicate clearly and professionally under pressure
Availability to participate in a 24x7 on call roster for escalation purposes
Mentoring/coaching skills
Ability to work independently with minimal direction
Desire to travel internationally and speak at Percona Live and other conferences

Summary
Company name: Percona Staffing LLC
Remote job title: Sr MongoDB Engineer at Percona Staffing LLC () (allows remote)
Job tags: mongodb