ServiceTitan

Senior Site Reliability Engineer, VoIP

ServiceTitan

Remote job description

Ready to be a Titan?

ServiceTitan is looking for a Senior Site Reliability Engineer with telecom industry experience to help us orchestrate, manage and scale the next generation of our platform. As a Senior Site Reliability ?Engineer at ServiceTitan, you will identify and build software to seamlessly and automatically maintain our in-house voice and messaging platforms. You will collaborate with architects and software engineers to deliver a highly available and highly automated voice and messaging infrastructure. We build for product excellence using the most modern tools, have an amazing culture, love to solve complex problems, and aren't afraid to think outside the box.

What You'll Do:

  • Design, develop, and deliver the necessary software engineering solutions to manage a voice and messaging network in Azure cloud environments.
  • Proactively monitor, measure, and improve the telephony and messaging related areas of infrastructure and operations.
  • Increase efficiencies through automation, service delivery, and process improvements.
  • Own availability and uptime of ServiceTitan's voice and messaging platform
  • Participate in the occasional on-call rotation to support ServiceTitan's infrastructure

What You'll Bring:

  • 3+ years of VoIP / Telecom experience
  • Relevant experience in any of the following areas: DevOps, Cloud Operations, Telecommunications, Systems Engineering, or Software Engineering; with an emphasis on creating and maintaining automated processes.
  • Excellent debugging & technical problem-solving skills.
  • Experience orchestrating complex cloud solutions across private, public or hybrid clouds
  • Demonstrable knowledge of, and tangible experience with the DevOps principles and concepts. Experience building CI/CD pipelines is a plus.
  • 3+ years of development experience in any high-level language (Java, Python, C++, C#, etc)
  • Experience implementing and operating large voice and/or video collaboration services & infrastructure
  • In-depth knowledge and experience with VoIP technologies and relevant protocols such as SIP, WebRTC, RTP, etc.
  • Advanced knowledge of networking technologies: TCP, UDP, IPv4, DNS, etc.
  • Experience working as part of a NOC or on-call team is a large plus
  • 3+ years experience with Configuration Management and/or Cloud Deployments in Azure or AWS.
  • Experience with Infrastructure as Code tools such as Terraform
  • Experience with Bash and PowerShell
  • Advanced knowledge of linux administration
  • 3+ years experience with configuration management tools such as Puppet, Chef, or Ansible
  • Advanced knowledge of Kubernetes, Docker and Containerization
  • Experience with Agile Development Processes, Git, and CI/CD solutions

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Summary
Company name: ServiceTitan
Remote job title: Senior Site Reliability Engineer, VoIP
Job tags: saas / subscription, business services, smb

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